Gaynelle Worrell

• Led HR operations and employee relations for a workforce of over 1,000 employees across seven departments, managing a diverse team of seven HR professionals
• Achieved a 10% reduction in time-to-hire by implementing streamlined recruitment processes
• Collaborated with executive leadership to develop and implement comprehensive HR policies and procedures, enhancing compliance with labor laws and organizational standards
• Spearheaded high-stakes workplace investigations, resolving complex employee relations issues that significantly reduced legal exposure and improved workplace morale
• Partnered with leadership to address and resolve employee disputes and grievances, ensuring equitable and legally compliant outcomes while fostering a culture of transparency
• Provide ongoing coaching and development to manage on performance management, team leadership and conflict resolution

• Led HR operations for over 400 employees, serving as the primary HR contact for all employee relations and workplace investigations
• Facilitated conflict resolution between employees and management, reducing escalations cases by 15%
• Utilized HRIS system to maintain accurate record and generate workforce reports for leadership, ensuring data-driven decision-making
• Collaborated with the legal department on complex employee relations issues to ensure compliance with employment laws and minimize legal risk

• Partnered with management to drive employee engagement through performance management, training, and retention initiatives
• Led comprehensive workplace investigations, ensuring ethical decision-making processes aligned with company policies
• Developed and maintained accurate HRIS records and generated workforce analytics reports to support business objectives
• Assisted in the coordination of yearly performance reviews and guided leadership on effective performance management practices
• Provided expert guidance to managers on conflict resolution, resulting in a measurable improvement in team dynamics
• Processed bi-weekly payroll for hourly staff, maintaining 100% compliance with payroll regulations

Took time away from the workforce for personal development, including completing a Post-Graduate Certificate in Human Resources Management and preparing for CHRP certification.

• Resolved complex employee relations issues by coaching managers through conflict resolution and promoting positive workplace culture
• Partnered with cross-functional teams to design and implement workforce planning strategies
• Assisted leadership with succession planning by identifying high-potential employees and supporting development programs
• Monitored compliance with employment standards, human rights, and health and safety regulations

• Developed plans and strategies to grow business and achieve company portfolio goals
• Coached and developed a team of 20+ employees, achieving a 30% improvement in customer experience scores
• Collaborated with cross-functional teams to establish customer success programs
• Drove customer escalations to resolution by engaging directly with clients
• Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities
• Mediated conflicts between employees and facilitated effective resolutions to disputes
• Conducted one-on-one meetings with employees to coach, review performance and priorities and provide feedback to drive performance improvements
• Partnered with HR to facilitate recruitment, onboarding, and training processes

• Led the branch to win an award for the most improved customer experience index in the district of Downtown Toronto by 50%
• Improved efficiency and productivity by 25% through developing, planning and executing improvements while simplifying processes which resulted in improved employee engagement and customer satisfaction scores
• Mediated employee conflicts, fostering resolutions that maintained workplace harmony and legal compliance
• Built and identified individuals' strengths and developed skills and provided coaching and training for the service team to model exceptional customer service practices and contribute to the achievement of branch business objectives
• Develop and actively follow up on employee action plans to assist the service team in achieving performance management targets and to support their personal development