Gaylynn Hill
Pine Grove,Canada
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
18
18
years of professional experience
Work History
Branch Manager
Hertz
09.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Location Manager
Hertz Canada and Dollar Thrifty Automotive Group
09.2017 - 09.2021
- Promoted within the company from the manager position in Charlottetown
- Manage a staff of 12-15 employee
- Work closely with Eastern District Revenue Manager
- Coach employees to increase revenue management and sales
- Work closely with CSRs and Return agents to preform top customer service
- Manage sales calls and accounts with local body shops, service centers and dealerships
- Organize and manage operations and distribution of vehicles
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Riding Instructor
Porters Equine Centre
09.2012 - 01.2020
- Instructs interested people of all ages to reach their goals and potential
- Instructing large animal safety
- Provide support during in farm horse shows
- Developed strong rider foundations through focused instruction on proper technique and horse care.
- Promoted a positive learning environment, fostering relationships between riders and their horses.
- Assisted riders in setting attainable goals, tracking progress, and celebrating achievements.
Location Manager
Hertz Canada and Dollar Thrifty Automotive Group
04.2016 - 09.2017
- Promoted within the company from the Lead Customer Service Position
- Manage a staff of 7-8 employees
- Payroll bi-weekly
- Coach staff to their best potentials
- Highest level of customer service
- Achieve goals and targets
- Manage the amount of business and growth each year
- Manage accounts
- Improved ancillary revenue by $15,000 per month during the third quarter, year over year
- Increased Market Share by 3 points from April to September
- Turned a small location into a major revenue contributor
- Manage car fleet
- Collect for damages
Lead Customer Service Representative
Dollar Thrifty Automotive Group
05.2014 - 04.2016
- Contributor to top notch customer service, individual award recognized
- Problem solving in a face paced environment
- Credit and cash transactions
- Support co-workers to achieve goals and targets
Campus Tour Guide
Dalhousie University
10.2012 - 05.2014
- Constructed and toured potential students and parents around campus
- Answering questions and concerns from a student perspective
Student Services Summer Assistant
Dalhousie University
04.2013 - 09.2013
- Achieved the progress of new student’s schedules and settling them into classes
- Planning and organization for new student orientation
- Prepared programs and support for incoming international and domestic students
- Excelled in supporting student services and centre programs
Stream Restoration
Shubenacadie Watershed Environmental Protection Society & Clean Nova Scotia
05.2012 - 08.2012
- Physical labour
- Building and installing digger logs and deflectors in the river
- Trained using the Wet-Pro Kit (YSI) from Siant Mary’s Unversity
- Water quality certificate
- Public presentations
- Restoration project
- Overseeing volunteers
Cashier
Sobeys
04.2007 - 06.2012
- Provided excellent customer service
- Packing groceries
- Answering questions in a face-paced environment
- Accepted various methods of payments
Education
Bachelor of Science - Environmental Science, Plant Science
Dalhousie University
Truro, NS05.2014
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Verbal/written communication
- Employee development
- Decision-making
- Proficient in MS office
- Event planning
Additionaltraininginterestsaccomplishments
- Secretary and treasurer for the Nova Scotia Morgan Horse Club
- Marketing and Advertising for PL Photographix, Paul LeBlanc 2015-2017
- Most Recognized Manager, Hertz Dollar Thrifty 2018
- Most Recognized Customer Service Representative, Hertz Dollar Thrifty 2015
- Soft Skills Training
- Completion of Undergrad Research Project – Soil Nitrogen Mineralization Testing, Dalhousie Agricultural Campus 2014
- Trained in WHMIS and Lock-Out/Tag-Out
- Laboratory and analytical experience with knowledge of a variety of sampling techniques
- Dalhousie Rams Woodsman Team, 2012-13 and 2013-14
- Co-Chair Dalhousie Agriculture Campus Orientation Committee, 2011, 2012 and 2013
- Co-Chair Dalhousie Agricultural Campus Graduation Banquet Committee, 2011
- Leadership Training, Nova Scotia Agriculture College and Dalhousie University
- Treasurer, Fraser House Residence Council, 2010-11
- Defensive Driver Training, Young Drivers of Canada
- Two scholarships (2006 and 2007) from the British Association of Teachers of Dance
- Numerous championships from various horse shows
Timeline
Branch Manager
Hertz
09.2021 - Current
Location Manager
Hertz Canada and Dollar Thrifty Automotive Group
09.2017 - 09.2021
Location Manager
Hertz Canada and Dollar Thrifty Automotive Group
04.2016 - 09.2017
Lead Customer Service Representative
Dollar Thrifty Automotive Group
05.2014 - 04.2016
Student Services Summer Assistant
Dalhousie University
04.2013 - 09.2013
Campus Tour Guide
Dalhousie University
10.2012 - 05.2014
Riding Instructor
Porters Equine Centre
09.2012 - 01.2020
Stream Restoration
Shubenacadie Watershed Environmental Protection Society & Clean Nova Scotia
05.2012 - 08.2012
Cashier
Sobeys
04.2007 - 06.2012
Bachelor of Science - Environmental Science, Plant Science
Dalhousie University
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