Gaylene Cleven
Terrace,BC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Resource Worker
Ksan Society
Terrace, BC
05.2023 - Current
- Intake of clients
- Discharge of clients
- Support clients provide emotional support
- Help clients finding housing and financial support
- Help the Support Worker
- One on One conversations with clients
- Maintain client records
- Collaborate with HM
- Shop for food for TH
- Ensure safety and comfort of residents
- Maintain notes and client records
Free Store Associate
Ksan Society
Terrace , BC
11.2022 - 05.2023
- Collect and sort donations
- cleaning
- Help clients find what they need
- Put donations out in donation room
Customer Service Associate
Walmart
Edson, AB
11.2012 - 07.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld strict quality control policies and procedures during customer interactions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Child Care Provider
Edson Satellite Day Homes
Edson, AB
03.2003 - 12.2006
- Maintained safe, healthy and comfortable childcare environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Balanced schedules to promote optimal rest, play and educational periods.
Shift Supervisor
A&W
Edson, AB
04.1994 - 11.1999
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Reviewed applications and resumes and recommended top candidates for interviews.
Education
Parkland Composite High School
Edson, AB06.1988
Skills
- Customer Service
- Retail sales customer service
- Problem-solving abilities
- Adaptive team player
- High-energy attitude
- Customer Support
- Verbal Communication
- Emotional support
- Active listening
- Reliability
Certification
- Child Care Level 1 Certificate
- First Aid Certificate
- Food Safe
- Mental Health First Aid
- Mandt
- TIP
- Naloxone and Nasal Naloxone Certificate
References
References available upon request.
Timeline
Resource Worker
Ksan Society
05.2023 - Current
Free Store Associate
Ksan Society
11.2022 - 05.2023
Customer Service Associate
Walmart
11.2012 - 07.2021
Child Care Provider
Edson Satellite Day Homes
03.2003 - 12.2006
Shift Supervisor
A&W
04.1994 - 11.1999
Parkland Composite High School