Gaylene Basa
Santa Ana
Summary
Skilled in venipuncture and demonstrating exceptional patient care, I enhanced the customer experience at Victoria's Secret and improved specimen accuracy at OU Health Science Center. My leadership fostered team cohesion, significantly reducing discrepancies and contamination risks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Victorias Secret
04.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Phlebotomist
Comanche County Memorial Hospital
06.2019 - 04.2024
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
SSM Health St. Mary's Hospital
04.2017 - 01.2019
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
OU Health Science Center
01.2012 - 03.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
No Degree - Phlebotomy
Genesis Medical College
Tustin01-2024
Skills
- Venipuncture
- Order of draw
- Specimen handling
- Patient care
- HIPAA compliance
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Assistant Manager
Victorias Secret
04.2024 - 11.2024
Phlebotomist
Comanche County Memorial Hospital
06.2019 - 04.2024
Phlebotomist
SSM Health St. Mary's Hospital
04.2017 - 01.2019
Phlebotomist
OU Health Science Center
01.2012 - 03.2017
No Degree - Phlebotomy
Genesis Medical College
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