Gayle Muir
Paris,ON
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Canadian General Manager / IDIQ Manager
VxL Canadian Enterprises
11.2022 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Human Resource Specialist
Securitas Canada
12.2013 - 11.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with ESA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Led diversity and inclusion initiatives, creating more inclusive workplace.
- Resolved employee disputes in collaboration with local Union, with empathy and professionalism, maintaining harmonious work environment.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Collaborated with managers to identify and address employee relations issues.
Branch Manager
Securitas Canada
02.2018 - 10.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Site Supervisor
Securitas Canada
06.2013 - 12.2013
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
Training Supervisor
Securitas Canada
06.2013 - 06.2013
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Security Guard
Securitas Canada
01.2013 - 06.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Support Worker
The Salvation Army
11.2012 - 01.2013
Photographer
Life Touch
09.2012 - 11.2012
Corrections Officer
Scottish Prison Service
10.2006 - 05.2012
Gym Manager
Inverclyde Leisure
02.2006 - 10.2006
Education
Bachelor of Science - Criminology And Pyscological Studies
The Open University
Scotland06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Relationship Building
- Administrative Skills
- Motivation
- Client Relations
Languages
English
Native or Bilingual
Timeline
Canadian General Manager / IDIQ Manager
VxL Canadian Enterprises
11.2022 - 08.2024
Branch Manager
Securitas Canada
02.2018 - 10.2018
Human Resource Specialist
Securitas Canada
12.2013 - 11.2022
Site Supervisor
Securitas Canada
06.2013 - 12.2013
Training Supervisor
Securitas Canada
06.2013 - 06.2013
Security Guard
Securitas Canada
01.2013 - 06.2013
Support Worker
The Salvation Army
11.2012 - 01.2013
Photographer
Life Touch
09.2012 - 11.2012
Corrections Officer
Scottish Prison Service
10.2006 - 05.2012
Gym Manager
Inverclyde Leisure
02.2006 - 10.2006
Bachelor of Science - Criminology And Pyscological Studies
The Open University
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