Gayle Gravel
Summary
Dynamic and enthusiastic business office professional with a proven ability to foster strong relationships with co-workers and clients. Effectively balances independent tasks and collaborative projects while consistently prioritizing responsibilities to meet deadlines. Recognized for unwavering reliability and dependability, contributing to a positive and productive work environment. Committed to delivering exceptional results while supporting team objectives and enhancing overall operational efficiency.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Wyndham Worldwide – Wyndham Rewards (Email)
01.2007 - Current
- Duties: Providing customer service, resetting member's passwords, handling customer's inquiries, research and post missing stays, responding in writing to member's and creating signatures.
Reservation Agent
Wyndham Worldwide – Wyndham Hotels
01.2007 - 01.2007
- Duties: Receiving calls for hotel reservations, making reservations, canceling reservations and providing customer service.
Sales Coordinator
Wyndham Worldwide – Wyndham Hotels
01.2006 - 01.2007
- Duties: Receiving calls from the agents to help with reservations, contacting hotels to make exceptions for the agents and customers, providing customer service, and coaching of agents.
Reservation Agent
Wyndham Worldwide – Wyndham Hotels
01.2005 - 01.2006
- Duties: Receiving calls for hotel reservations, making reservations, canceling reservations and providing customer service.
Front Desk Supervisor
Coastal Inn Fort Howe Hotel
01.2004 - 01.2005
- Duties: Making reservations, taking payments, customer service, balancing cash, operating a switchboard, scheduling staff, supervising staff, payroll, dealing with customer complaints, general office, accounts receivable and various accounting duties.
Payroll Clerk (Contract Position)
Adecco Placement Agency
01.2004 - 01.2004
- Duties: Entering payroll, checking reports, proofreading, maintaining work area, answering telephone, and directing calls.
- Gulf Operators
Administrative Clerk (Casual Position)
City of Saint John, Corporate Services
01.2001 - 01.2004
- Duties: Processing mail, data entry, answering telephone, preparing tickets for court, tourist information, serving customers with payments, balancing cash receipts, performing secretarial duties, and accounts payable.
On the Job Training
Saint John Police Force, City Hall
01.2001 - 01.2001
- Duties: Composing correspondence, processing mail, filing, creating and editing a database, and photocopying.
Education
Office Technology Diploma -
New Brunswick Community College
Saint John, NB01.2001
Bank and Trust Sales Representative - undefined
New Brunswick Community College
Saint John, NB01.1989
Business Diploma - undefined
Millidgeville North High School
Saint John, NB01.1987
Skills
- Proficient in Microsoft Office Suite
- Data processing proficiency
- Customer engagement
- Effective listening skills
- Accurate data entry
- Problem-solving skills
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Wyndham Worldwide – Wyndham Rewards (Email)
01.2007 - Current
Reservation Agent
Wyndham Worldwide – Wyndham Hotels
01.2007 - 01.2007
Sales Coordinator
Wyndham Worldwide – Wyndham Hotels
01.2006 - 01.2007
Reservation Agent
Wyndham Worldwide – Wyndham Hotels
01.2005 - 01.2006
Front Desk Supervisor
Coastal Inn Fort Howe Hotel
01.2004 - 01.2005
Payroll Clerk (Contract Position)
Adecco Placement Agency
01.2004 - 01.2004
Administrative Clerk (Casual Position)
City of Saint John, Corporate Services
01.2001 - 01.2004
On the Job Training
Saint John Police Force, City Hall
01.2001 - 01.2001
Bank and Trust Sales Representative - undefined
New Brunswick Community College
Business Diploma - undefined
Millidgeville North High School
Office Technology Diploma -
New Brunswick Community College