Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Gayle Gravel

Summary

Dynamic and enthusiastic business office professional with a proven ability to foster strong relationships with co-workers and clients. Effectively balances independent tasks and collaborative projects while consistently prioritizing responsibilities to meet deadlines. Recognized for unwavering reliability and dependability, contributing to a positive and productive work environment. Committed to delivering exceptional results while supporting team objectives and enhancing overall operational efficiency.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Wyndham Worldwide – Wyndham Rewards (Email)
01.2007 - Current
  • Duties: Providing customer service, resetting member's passwords, handling customer's inquiries, research and post missing stays, responding in writing to member's and creating signatures.

Reservation Agent

Wyndham Worldwide – Wyndham Hotels
01.2007 - 01.2007
  • Duties: Receiving calls for hotel reservations, making reservations, canceling reservations and providing customer service.

Sales Coordinator

Wyndham Worldwide – Wyndham Hotels
01.2006 - 01.2007
  • Duties: Receiving calls from the agents to help with reservations, contacting hotels to make exceptions for the agents and customers, providing customer service, and coaching of agents.

Reservation Agent

Wyndham Worldwide – Wyndham Hotels
01.2005 - 01.2006
  • Duties: Receiving calls for hotel reservations, making reservations, canceling reservations and providing customer service.

Front Desk Supervisor

Coastal Inn Fort Howe Hotel
01.2004 - 01.2005
  • Duties: Making reservations, taking payments, customer service, balancing cash, operating a switchboard, scheduling staff, supervising staff, payroll, dealing with customer complaints, general office, accounts receivable and various accounting duties.

Payroll Clerk (Contract Position)

Adecco Placement Agency
01.2004 - 01.2004
  • Duties: Entering payroll, checking reports, proofreading, maintaining work area, answering telephone, and directing calls.
  • Gulf Operators

Administrative Clerk (Casual Position)

City of Saint John, Corporate Services
01.2001 - 01.2004
  • Duties: Processing mail, data entry, answering telephone, preparing tickets for court, tourist information, serving customers with payments, balancing cash receipts, performing secretarial duties, and accounts payable.

On the Job Training

Saint John Police Force, City Hall
01.2001 - 01.2001
  • Duties: Composing correspondence, processing mail, filing, creating and editing a database, and photocopying.

Education

Office Technology Diploma -

New Brunswick Community College
Saint John, NB
01.2001

Bank and Trust Sales Representative - undefined

New Brunswick Community College
Saint John, NB
01.1989

Business Diploma - undefined

Millidgeville North High School
Saint John, NB
01.1987

Skills

  • Proficient in Microsoft Office Suite
  • Data processing proficiency
  • Customer engagement
  • Effective listening skills
  • Accurate data entry
  • Problem-solving skills

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Wyndham Worldwide – Wyndham Rewards (Email)
01.2007 - Current

Reservation Agent

Wyndham Worldwide – Wyndham Hotels
01.2007 - 01.2007

Sales Coordinator

Wyndham Worldwide – Wyndham Hotels
01.2006 - 01.2007

Reservation Agent

Wyndham Worldwide – Wyndham Hotels
01.2005 - 01.2006

Front Desk Supervisor

Coastal Inn Fort Howe Hotel
01.2004 - 01.2005

Payroll Clerk (Contract Position)

Adecco Placement Agency
01.2004 - 01.2004

Administrative Clerk (Casual Position)

City of Saint John, Corporate Services
01.2001 - 01.2004

On the Job Training

Saint John Police Force, City Hall
01.2001 - 01.2001

Bank and Trust Sales Representative - undefined

New Brunswick Community College

Business Diploma - undefined

Millidgeville North High School

Office Technology Diploma -

New Brunswick Community College
Gayle Gravel