Gayle Demers
Huntsville,Canada
Summary
Dynamic customer service professional with a proven track record at Arise, excelling in problem-solving and communication. Skilled in multitasking and maintaining confidentiality, I consistently achieve high customer satisfaction rates while effectively troubleshooting HVAC issues and booking technician appointments. Committed to delivering results and enhancing client relationships.
Overview
11
11
years of professional experience
Work History
Customer Repair Representative
Arise (Telecommuting)
North Bay, ON
05.2017 - 07.2017
- Books repair technician appointments for HVAC equipment
- Asks probing questions regarding equipment and provides basic troubleshooting
- Identifies and escalates priority issues as specified by the client
- Researches required information using available sources
- Achieves high levels of customer satisfaction
- Mitigates customer confusion and frustration via clear communication
Telemarketer
Zedd Customer Solutions
North Bay, ON
07.2015 - 12.2016
- Provides pertinent information about a variety of products and services
- Asks relevant questions to determine the requirements of the customers
- Generates between 5 – 10 sales leads per day
- Processes credit card payments safely and accurately
- Answers prospective customers questions and concerns
- Maintains records of contacts, accounts, and orders
Administrative Assistant
Ocutel Acupuncture (Contract)
North Bay, ON
03.2016 - 05.2016
- Assists in maintain files and databases
- Updates and maintains Antivirus software
- Tracks office inventory and orders supplies
- Schedules appointments and meetings
- Oversees Send Out Cards program
- Drafts minutes of meetings for review
- Posts daily messages on various social media outlets
- Backs up electronic files and updates contact information
Customer Repair Representative (Telecommuting)
Sykes Alpine Access
North Bay, ON
05.2015 - 12.2015
- Analyze issues using telecommunication equipment
- Troubleshoot cable television equipment
- Identify outages and submit tickets
- Set up appointments for cable technician visits
- Complete accurate transactions in a timely manner
- Take appropriate actions to efficiently resolve issues
Customer Relations Associate
HGS
North Bay, ON
11.2014 - 03.2015
- Explain billing and proration
- Handle sensitive customer data
- Meet company stat targets and call quotas
- Access and process information and payments
- Investigate into complaints made by customers
- Follow communication procedures and policies
- Build a relationship of trust via interactive communication
- Provide technical support and instructions for mobile phones
Customer Service Representative
Teletech
North Bay, ON
01.2007 - 10.2010
- Explain to customers the type of cost and services offered by the service provider
- Arrange billing services, process payments, and arrange for refunds and credits
- Provide technical support for mobile phones
- Investigate complaints forwarding to upper management when necessary
- Multitasking, prioritising, and managing time in an effective manner
Education
Medical Transcription Certificate - office administration, business communications, typing, transcription
Canadore College
04.2014
Grade 12 Diploma (OSSD) -
Widdifield Secondary School
06.2005
Skills
- Customer service expertise
- Interpersonal communication
- Multitasking abilities
- Computer proficiency
- Team collaboration
- Self-motivation
- Cooperative teamwork
- Thoughtful problem-solving
- Empathy and compassion
- Confidentiality maintenance
Timeline
Customer Repair Representative
Arise (Telecommuting)
05.2017 - 07.2017
Administrative Assistant
Ocutel Acupuncture (Contract)
03.2016 - 05.2016
Telemarketer
Zedd Customer Solutions
07.2015 - 12.2016
Customer Repair Representative (Telecommuting)
Sykes Alpine Access
05.2015 - 12.2015
Customer Relations Associate
HGS
11.2014 - 03.2015
Customer Service Representative
Teletech
01.2007 - 10.2010
Medical Transcription Certificate - office administration, business communications, typing, transcription
Canadore College
Grade 12 Diploma (OSSD) -
Widdifield Secondary School
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