Gayle Borreson
Scotts Valley
Overview
15
15
years of professional experience
Work History
Office Manager
Valley Oak Veterinary Clinic
01.2016 - Current
- Excellent use of communication skills in handling clients questions and issues via phone calls or email correspondences
- Highly proficient in Cornerstone Software and Avimark Scheduling Software
- Processed billing and submitted insurance claims
- Facilitated patient communication with treatment team to assist with keeping on track to daily schedule
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated positive work environment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Capable of handling multiple phone calls in a timely manner
- Provided exceptional customer service to the clients
Receptionist
Valley Oak Veterinary Clinic
01.2012 - 01.2016
- Check-in/out clients for appointments and – discharges
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming clients and their pets professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints
- Ability to relate with customers in a friendly and professional manner
- Handled cash transactions and maintained sales and payments records accurately.
- Requested and filled prescriptions
Deli Manager
Safeway
01.2010 - 01.2012
- Oversaw deli production
- Inputted orders through deli software
- Created schedule for deli employees
- Proficient experience with customer service
- Able to achieve productive flow in stressful work environment
- Proficient in proper food safety
Education
High School Diploma -
Baymonte Christian High School
Scotts Valley, CA05-1979
Skills
- Office management
- Organizational skills
- Telephone skills
- Greeting and seating clients
- Appointment scheduling
- Time management
Timeline
Office Manager
Valley Oak Veterinary Clinic
01.2016 - Current
Receptionist
Valley Oak Veterinary Clinic
01.2012 - 01.2016
Deli Manager
Safeway
01.2010 - 01.2012
High School Diploma -
Baymonte Christian High School
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