Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Languages
Certification
Timeline
Generic
GAYE MONDIGO

GAYE MONDIGO

Vancouver,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner

GBox, The Grazing Box
11.2020 - Current
  • Owns online food business that serves grazing boxes intended as tokens and/or gift ideas for all occasion
  • Manages to boost sales and acquire new customers like BPOs, Banks, Medical Representatives, Insurance Companies, out of country clients, special occasions like weddings ,birthdays, anniversaries, parties and like since January 2020.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Member Services Officer III

Pag-Ibig Fund
01.2016 - 09.2023
  • Assess, evaluate, and provide support to maintain excellent working environment, sound and reliable recording of fixed assets, office equipment, procurement of supplies, personnel actions and business notices to suppliers and interagency transactions
  • Overall supervises support group which has cash, accounting, and admin sub-areas
  • Maintain workplace, office facilities, pay monthly bills, conduct canvassing for office requirements
  • Purchase of supplies and materials, withdraw and issue supplies
  • Receive incoming documents from other branches, process mailing of letters/notices to employers/members/other institutions
  • Supervises records management as records controller
  • Attend to personnel benefits and privileges such as request to render overtime, leave application, monitor employee compliance to timekeeping policy and performance report requirement of personnel for evaluation and rating and other personnel matters
  • Attend to queries, correspondences preparation
  • Project procurement management plan
  • In-charge in lease of office spaces from market research, evaluation, negotiation to set up of branch as to physical layout and transfer
  • Designated as office Emergency Response Team marshall
  • Approver for cash and check collection for daily payment transactions, from issuance of official receipts to tellers to cash counting to generation of reports for daily collection
  • Seamlessly facilitated as branch support in physical transition of office from one place to another after pre-termination of contract from previous lessee in span of two months.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Instructor

Cebu Technological University
01.2021 - 08.2023
  • Handles course subjects specifically Policy Analysis and Decision Making and Personnel Administration to students taking up Masters Degree in Public Administration
  • Successfully assisted co-workers in earning their master's degrees.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Increased student participation via engaging lectures and assignments.
  • Enhanced student comprehension and shortened learning process through new teaching methods.

Cashier II, Member Services Officer III

Pag-Ibig Fund
08.2014 - 12.2015
  • In-charge in acceptance of daily cash and check collection of branch office
  • Supervises and approves branch cashiering transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier II

Pag-Ibig Fund
12.2011 - 08.2014
  • Handles safekeeping of postdated checks for housing loans and membership contribution payments
  • Encodes daily payment of both housing and membership for printing on due check date
  • Files abstracts of summaries and official receipts (PFORs) submitted from collecting banks and developers for Commission on Audit and Cash Unit Head
  • Receives payments both cash and checks from Senior Citizens and person with Disability and issues PFOR's for both checks and cash payments during collection day and as need arises
  • Prepares transmittal on returned checks with discrepancies or checks with request for pull-out or checks with moved dates.

Loans Processor

Pag-Ibig Fund
11.2005 - 01.2011
  • Evaluate all applications receive in speedy but cautious manner
  • Undertake intermediary role between potential clients and financial institution
  • Help qualified applicants obtain loans in timely manner and protect organization's credibility
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Loan processor duties and responsibilities will include analysis, appraisal, and evaluation of loan applicants, as well as writing and finalizing contracts
  • Proven working experience in loan processor role
  • Good knowledge of computer software and MS Office
  • Comprehension of direct lending procedures
  • In-depth understanding of relevant rules and regulations
  • Excellent communication and sales skills
  • Balance between customer satisfaction orientation and results driven approach
  • Responsibilities as Processor of Multi-Purpose Loan Applications
  • Receives loan applications and check completeness of documents
  • Attend to other queries for members total accumulated value
  • Consolidation of Records
  • Verify members identification numbers or Pag-IBIG Fund numbers
  • Process Loan applications
  • Prepare disbursement documents
  • Generates summary of applications for disbursement through cashcard and payroll atm and checks daily

Product Manager

Ng Khai Development Corporation
05.2003 - 07.2004
  • Size up HP product configuration according to customer needs
  • Handle personal contacts with new and established customers
  • Meet with dealers, national accounts, end-users, and sales force to define new product
  • Organized promotions and events of product handled and conduct company conceptualized or partner driven events or launching
  • Exhibit products at trade shows.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Maintained positive vendor relations to build strong partnerships.
  • Compiled product and customer data to generate informed profit projections.

Accounting and Billing Staff

Asia Technologies Corporation
06.2001 - 11.2002
  • Provide systematic summary on cost of materials used in Camera Assembly
  • In charge of issuing payments to Asahi Philippines for raw materials
  • Assist in accounting and administrative functions.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.

Education

Bachelor of Arts - Management

City University of Seattle
Vancouver, BC
09.2025

Graduate - Public Administration

Cebu Technological University
Philippines
06.2023

Master of Science - Public Administration

Southwestern University
Philippines
10.2013

BACHELOR OF LAWS Bachelor of Laws -

University of Cebu
Philippines
2003

Bachelor of Science - Business Administration

University of San Carlos
Philippines
10.2001

High School Diploma -

University of The Philippines
Cebu Philippines
03.1997

Graduate -

ELEMENTARY SCHOOL, Consolacion Central School
Philippines
1993

Skills

  • Attention to Details, Team leadership, Accountability, Negotiation, Business Systems, Improving Efficiency
  • Event's organizer, Effective Communication Skills
  • Efficient marketing and sales skills
  • Knowledge in Microsoft Packages such as Word, Excel and PowerPoint, Outlook, Zoom, Google applications
  • Office equipment operation
  • Fast Typing Skills, Technical know-how on computer hardware, internet savvy
  • Customer Relations
  • Client Service
  • Departmental Coordination
  • Evaluating Suppliers
  • Marketing
  • Negotiation
  • Balanced Work Ethic
  • Business Administration
  • Verbal and Written Communication

Accomplishments

  • Pag-IBIG Fund Loyalty Service Award, 10 years in service, Oct 3, 2021
  • Civil Service Eligibility Passer both Sub-professional and Professional (required in the government service)
  • 100% Sales Achievement Awardee on HP Desktops, 2003 – Ng Khai Development Corp. 100% Sales Achievement Awardee on HP Desktops, 2004

Affiliations

Extremely motivated Administrative Officer in a diverse office environments providing support to handle voluminous office and operational services to our member clientele of Pag-IBIG Fund Corporate Institution.Reliable, success-driven with 17 years' hands-on experience in clerical, accounting, loans processing, cashiering and currently appointed to perform executive support tasks.Detail-oriented, comfortable at multi-tasking, well versed in implementing administrative system, procedures, policies, and monitoring projects. Strong interpersonal skills in employee mediation and team-building. Accurately maintained and update office records, ensure office equipment and facilities are working properly, producing, and corresponding reports, payables are liquidated on time, monitoring logbook and consistently track personnel actions and compensation. Managed leasing negotiations in office rental of the branch and the overall process of transfer and set-up.Eager to make the most of skills in the field of administration by working effectively and consistently to contribute in the Mission and Vision of our Corporate Government Institution the Pag-IBIG Fund Office.Proficient in verbal and written communication skills.

Additional Information

  • Address : , 2257 East Avenue 41st Vancouver, BC

Languages

English
Full Professional

Certification


  • Information, Education, and Communication (IEC)Campaign on Energy Efficiency and Conservation Act (RA 11285) and Government Energy , October 19, 2022
  • Webinar on Enterprise Value Risk Assessment, August 19, 2022
  • Webinar on Building and Exuding a Professional Image, July 21-22, 2022
  • ISO 9001:2015 Quality Management System Awareness Training, June 23, 2022
  • 2021 Public Assistance and Complaints Desk Officers' Virtual Conference, September 8-10, 2021
  • Orientation of the New Tellering System, July 13, 2021
  • Roll-out of the Supplies Inventory Management System, October 26, 2020
  • Webinar on Processing Information on Account Payable and Receivable, October 19-20, 2020
  • Webinar on Customer Focus: Identifying Needs and Determining Options, October 15-16, 2020
  • Webinar on Embracing Technology: Basic Computer Troubleshooting, September 16, 2020
  • Webinar on Knowing My Organization, September 14-16, 2020
  • Fraud Detection and Accuracy Webinar, August 27-28, 2020
  • Orientation of the New Tellering System, November 9, 2019
  • Emergency Preparedness and Disaster Management, August 5-10, 2019
  • Re-Orientation of the New Tellering System, June 29, 2019
  • Tellering/Cashiering and Risk Training Program, June 16, 2018
  • Mall-wide Evacuation Drill, May 18, 2018
  • Lecture on Anti-Sexual Harassment, May 18, 2018
  • Fraud Detection and Prevention Seminar, August 15, 2017
  • Fraud Detection and Prevention Seminar, February 6-7, 2017
  • Cascading Session on the Retooling Program, August 23-24, 2013
  • End User's Business Process Change Orientation and System Training, July 15-19,2013
  • Seminar-Workshop on Fraud and Counterfeit Detection, November 11-12, 2010
  • Counterfeit Detection Seminar, July 24, 2010
  • Signature Verification & Forgery Detection Seminar, April 24, 2010
  • Frontline Services Management Seminar Workshop, March 30-31, 2006

Timeline

Instructor

Cebu Technological University
01.2021 - 08.2023

Owner

GBox, The Grazing Box
11.2020 - Current

Member Services Officer III

Pag-Ibig Fund
01.2016 - 09.2023

Cashier II, Member Services Officer III

Pag-Ibig Fund
08.2014 - 12.2015

Cashier II

Pag-Ibig Fund
12.2011 - 08.2014

Loans Processor

Pag-Ibig Fund
11.2005 - 01.2011

Product Manager

Ng Khai Development Corporation
05.2003 - 07.2004

Accounting and Billing Staff

Asia Technologies Corporation
06.2001 - 11.2002

Bachelor of Arts - Management

City University of Seattle

Graduate - Public Administration

Cebu Technological University

Master of Science - Public Administration

Southwestern University

BACHELOR OF LAWS Bachelor of Laws -

University of Cebu

Bachelor of Science - Business Administration

University of San Carlos

High School Diploma -

University of The Philippines

Graduate -

ELEMENTARY SCHOOL, Consolacion Central School

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