- Learning new cooking techniques and expanding my culinary skills
- Enjoy creating and following travel blogs and vlogs
- Astrology/ Spirituality/ Meditation
- Fitness enthusiast
Gayatri Srivastav
Lake Louise
Summary
Knowledgeable luxury housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Housekeeping Supervisor
Fairmont Chateau Lake Louise
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Accomplished multiple tasks within established timeframes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented quality control systems to boost overall product consistency and reliability.
- Handled staff training initiatives aimed at development of the workforce to meet dynamic industry demands.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Housekeeping Supervisor
Fairmont Chateau Lake Louise
06.2023 - 10.2023
- Conducted regular 35-40 room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeping Supervisor
Royal Regency Hotel
03.2017 - 06.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Housekeeping Room Attendant
Crystal Sarovar Premiere, Agra
07.2015 - 03.2017
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
MBA - Marketing Management - Customer Relationship Marketing
University Canada West
Vancouver, BC09.2022
Bachelor in Commerce - Commerce And Business Administration
Delhi University
Delhi, India04.2013
Skills
- Invoice Processing
- Employee Evaluation
- Enforcing Safety Protocols
- Daily Facility Operations
- Inventory Restocking
- Staff training and development
- MS-Office
- MS-Excel
- MS-Powerpoint/ Outlook
- Opera
- Rex/Amedeus/hotsos
- Customer service-focused
- Cleaning techniques
Certification
Occupational First Aid
Achievement
My team achieved a score of 97.5% in the recent Leading quality assurance (LQA) conducted in October 2024 for the public areas under my supervision.
Interests
Timeline
Overnight Housekeeping Supervisor
Fairmont Chateau Lake Louise
04.2024 - Current
Housekeeping Supervisor
Fairmont Chateau Lake Louise
06.2023 - 10.2023
Housekeeping Supervisor
Royal Regency Hotel
03.2017 - 06.2019
Housekeeping Room Attendant
Crystal Sarovar Premiere, Agra
07.2015 - 03.2017
Occupational First Aid
MBA - Marketing Management - Customer Relationship Marketing
University Canada West
Bachelor in Commerce - Commerce And Business Administration
Delhi University
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