Gayatri Pillai
Scarborough,ON
Summary
Dynamic professional with proven expertise in customer service and POS system proficiency, honed at Dmart and Zudio. Excelled in enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in teamwork and maintaining high work ethic, significantly improving transaction processes and store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Dmart
10.2021 - 11.2023
- Processed customer transactions efficiently and accurately, handling cash, debit, and credit card payments while ensuring excellent service.
- Assisted with packing items, resolving customer inquiries, and maintaining a clean and organized checkout area.
- Maintained a professional demeanor and created positive interactions, improving customer satisfaction scores.
- Collaborated with the team to optimize workflows and reduce wait times during busy periods.
Store Associate
Zudio
01.2020 - 03.2021
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
Post Graduation Certificate - Marketing Management
Lambton College
North York10-2025
Bachelor of Arts - Commerce
R.K.Talreja College of Arts, Science And Commerce
Mumbai06-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Proficient in POS System
- Time management skills
- Team work
- Problem solving ability
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Certification
- ServSafe Food Handler's Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Cashier
Dmart
10.2021 - 11.2023
Store Associate
Zudio
01.2020 - 03.2021
- ServSafe Food Handler's Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Post Graduation Certificate - Marketing Management
Lambton College
Bachelor of Arts - Commerce
R.K.Talreja College of Arts, Science And Commerce
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