Gayatri Pillai
Burnaby,Canada
Summary
Results-driven professional with over 4 years of experience in administrative, operational, and customer service roles, now seeking to transition into a Financial Services Representative position. Proven expertise in managing complex schedules, maintaining accurate records, and delivering exceptional client support. Skilled in identifying client needs, presenting tailored solutions, and closing sales to drive revenue growth. Adept at building and nurturing long-term client relationships, ensuring compliance with policies, and driving operational efficiency. Strong communicator with a track record of exceeding targets and providing outstanding service. Eager to leverage my organizational skills, sales acumen, and customer-focused approach to deliver personalized financial solutions and help clients achieve their financial goals.
Overview
5
5
years of professional experience
Work History
GM Department Manager
Loblaw Companies Limited
09.2023 - Current
- Reduced costs with thorough budget analysis and strategic financial planning.
- Managed scheduling, sales targets, and departmental budgets to ensure profitability and efficiency.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Assistant Department Manager
Loblaw Companies Limited
08.2022 - 09.2023
- Coordinated with marketing department to promote department specials, increasing foot traffic and sales.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- As an Assistant Manager, I oversee daily store operations, ensuring excellent customer service and smooth business functions by addressing customer inquiries, complaints, and returns with professionalism while maintaining in-depth product knowledge to assist effectively.
- I manage inventory, ensuring products are stocked, displayed, and rotated for freshness, and collaborate on visual merchandising strategies to enhance sales.
- Additionally, I handle administrative tasks such as order processing, documentation, scheduling, payroll, and budget management, working closely with management, other departments, and suppliers to ensure optimal product availability and store performance, driving efficiency and customer satisfaction.
Business Development Associate
Freight world Logistics Services
03.2021 - 04.2022
- As a business development associate at freight world logistics, I drove growth by identifying new opportunities, building client relationships, and promoting services across sectors.
- I managed lead generation, qualification, and negotiations, while collaborating with teams to ensure seamless service delivery and track sales performance.
- I networked at trade events and pursued strategies to penetrate new markets and enhance client retention, aiming to increase market share and deliver exceptional service.
Business Management Intern
CollarCamp
02.2021 - 03.2021
- As a Business Development Intern at Collarcamp, I assist with identifying market opportunities, generating leads, and creating sales proposals
- I help manage client relationships, track sales metrics, and promote services while supporting administrative tasks
- Managed social media accounts, increasing brand awareness and engagement among target audiences.
- Analyzed data trends to provide valuable insights for informed decision-making and strategic planning.
- Organized events, meetings, and workshops to foster collaboration between team members and build relationships with stakeholders.
Member of outgoing global sector
AIESEC
02.2020 - 09.2020
- As a member of the Outgoing Global Sector at AIESEC, I coordinated international exchange programs, managed logistics, and promoted global opportunities to potential participants
- I built relationships with external partners, provided support to participants, and developed key skills in leadership, teamwork, and cross-cultural communication
Intern
Youth Empowerment Foundation
07.2020 - 08.2020
- As a fundraising intern for an NGO focused on education and skill development, I research donors and grants, assist with fundraising materials, and support campaigns and events
- I manage donor databases, track contributions, and create content for newsletters and social media
- I engage corporate partners, collaborate on strategies to promote initiatives, track progress, and assist with administrative task, while showcasing success stories to inspire donor support
Education
Master of Business Administration - MBA -
University Canada West
01.2023
Bachelor of Management Studies -
University of Mumbai
01.2021
Diploma in Digital Marketing -
Synergy School of Business Skills
01.2020
Skills
- Customer relationship building
- Cash handling
- Sales expertise
- Customer service and Client relations
- Financial Budgeting
Timeline
GM Department Manager
Loblaw Companies Limited
09.2023 - Current
Assistant Department Manager
Loblaw Companies Limited
08.2022 - 09.2023
Business Development Associate
Freight world Logistics Services
03.2021 - 04.2022
Business Management Intern
CollarCamp
02.2021 - 03.2021
Intern
Youth Empowerment Foundation
07.2020 - 08.2020
Member of outgoing global sector
AIESEC
02.2020 - 09.2020
Bachelor of Management Studies -
University of Mumbai
Diploma in Digital Marketing -
Synergy School of Business Skills
Master of Business Administration - MBA -
University Canada West
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