Gayatri Kunvar
Regina,SK
Summary
Experienced and highly skilled IT Support Analyst with a proven track record of efficiently identifying, analyzing, and resolving complex issues. Seeking a challenging position where I can leverage my problem-solving abilities, technical expertise, and remote collaboration skills to contribute to the success of a dynamic organization.
Overview
3
3
years of professional experience
Work History
Level 2 IT Support Analyst
AM/PM Services
02.2022 - Current
- Lead remote troubleshooting efforts, providing technical support to users and resolving issues promptly to minimize downtime.
- Conducted advanced troubleshooting and root cause analysis, employing a systematic approach to identify and resolve issues promptly.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Managed incidents and problems by coordinating with internal resources and teams, ensuring timely resolution and client satisfaction.
- Diagnosed and troubleshot network related issues.
- Participated in various projects as a technical resource, providing valuable insights and expertise to enhance project success.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Demonstrated proficiency in networking protocols with a focus on TCP/IP, ensuring effective assessment and fulfillment of clients' needs.
- Utilize remote monitoring tools to proactively identify potential problems and implement preventive measures.
IT Support Specialist
CFS Regina
01.2021 - 02.2022
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Conducted in-depth analysis of reported issues, collaborating with technical teams to implement solutions and prevent recurrence.
- Acted as a liaison between end-users and technical teams, ensuring effective communication and understanding of issues.
- Provided remote support to end-users, resolving technical issues related to Windows desktop and server environments.
- Collaborated with team members to escalate and address complex problems, ensuring timely resolution and client satisfaction.
- Maintained a strong understanding of current technology trends, including cloud solutions, to deliver effective support.
- Assisted in the implementation of IT projects, contributing technical expertise to ensure successful project outcomes.
OFFICE ASSISTANT
EVRAZ NA Inc.
08.2020 - 01.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Reviewing, analyzing, and evaluating the accomplishments of various office administrative functions.
Education
Certificate of Technical Studies - COMPTIA A+
Regina
Regina, Canada01.2021
Master of Science - Computer
North Maharashtra University
India05.2015
Skills
- Deskside Support
- Windows Operating System
- Printer Troubleshooting
- Computer Networks
- TCP/IP
- Advanced Troubleshooting
- Root cause Analysis
- System Analysis
- Microsoft Office Suite
- Interpersonal Skills
- Working with team
Languages
Timeline
Level 2 IT Support Analyst
AM/PM Services
02.2022 - Current
IT Support Specialist
CFS Regina
01.2021 - 02.2022
OFFICE ASSISTANT
EVRAZ NA Inc.
08.2020 - 01.2021
Certificate of Technical Studies - COMPTIA A+
Regina
Master of Science - Computer
North Maharashtra University
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