Gayatri Bhujbal
Mumbai Malad (E),MH
Summary
Professional Guest relation Executive with 16+ years experience in Hospitality and Reality industry who is constantly trying to create the perfect guest experience. Adept at monitoring customer satisfaction metrics working with staff to improve customer service.
Overview
18
18
years of professional experience
Work History
Customer Relationship Executive
L & T Realty
04.2020 - Current
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Handling and resolved enquiries of new clients
- Filling the customer profile form and providing the overview of the project.
CRM
L & T Realty
12.2018 - 03.2020
- Handled the collections of multiple ongoing projects and achieved the monthly target of 100cr & individual target
- Handled the escalations relating to the payments & the payment schedule
- Liaison between the site engineering team and the customers
- To deal with customers who are defaulters on the payment and negotiating with them
- To provide weekly and monthly demanded v/s collected report to the management
- Handled the documentation and complete hand holding for the clients during their registration process.
Guest Relation Executive
L & T Realty
02.2013 - 12.2018
- Attending guests and handling front desk activities
- Handling and resolved enquiries of new clients
- Filling the customer profile form and providing the overview of the project
- Maintaining the customer profile form record in DSR (Daily Sales Report)
- Processing sales order and update in SAP system
- Maintaining MIS reports for the senior management
- Maintaining and updating database of all customers with relevant and key contacts
- Making sales data report of new bookings, cancellations and transfer cases of customers on monthly basis
- Preparing Adhoc report as per the requirements
- Uploading customer profile forms in DMS (Document Management System)
- Sending Thank You mailers to fresh clients
- Approving claims for Sales Head and channel partner team
- Making sure that the office premises are clean and tidy all the time.
In-Flight manager
Kingfisher Airline (Previously Air Deccan)
03.2006 - 01.2013
- Responsible for the safety and comfort of passengers
- Doing routine safety checks before take off
- Welcoming passengers as they board the plane
- Attending pre-flight briefings
- Dealing with high-net worth individuals in a professional and mature manor
- Making sure that the aeroplane is clean and tidy before passengers come on board
- Demonstrating to the safety procedures to follow in an emergency situation
- Circulating and collecting customs and immigration documents from passengers
- At the end of a journey completing a flight report recording any incidents
- Promoting the sale of duty-free products
- Serving meals and drinks to the passengers throughout the flight.
Education
Certification - Aviation And Hospitality
Frankfinn Aviation
Mumbai04.2004
Diploma in Yoga and Naturopathy -
Nagpur Board
03.2004
Bachelor of Science -
Hislop College (Nagpur)
03.2003
Higher secondary certificate -
Rajendra High school (Nagpur)
03.2000
Skills
- Data Analysis
- Interpersonal Skills
- Adaptability
- Decision Making
Leadership Experience
Poised, confident and experienced presenter. Skilled at delivering Yoga and naturopathy in various camps.
Roles And Responsibilities
- Responsible for safety and comfort of passengers onboard.
- Managing the onboard team as an In Flight Manager (IFM).
- Ensuring the service of the guest with finesse (Especially business class guests).
- Maintaining EVRS document for the flight.
- Summarising and Reporting flight incidents to the Management on behalf of onboard team.
Personality
Joyful employee that aims to elevate the client experience by consistently maintaining a cheerful attitude. Genuinely enjoys position requiring extensive human contact. Comfortable in communicating with people from various cultures and background. Takes great pride in teaching and leading by example.
Public Safety
Certified in DGCA CPR & First Aid. Routinely undergoes recurrent training in lifesaving technique that ensures the safety of passengers.
Sound Judgment
Proven track record of accomplishment in positions where maturity, sound judgment and rational thinking are critical to performance. Adept at changing gears when situations dictate. Active listener, practiced in resolving customer complaints and promoting conflict resolution.
Team Oriented
Consistently maintains an excellent record of being on time, prepared and ready to take on new responsibilities. A seasoned professional who recognizes the importance of communication, honesty and trust in team setting.
Others
Reading books, Awarded for yoga
Personal Information
- Date of Birth: 11/05/1981
- Nationality: Indian
- Marital Status: Married
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Customer Relationship Executive
L & T Realty
04.2020 - Current
CRM
L & T Realty
12.2018 - 03.2020
Guest Relation Executive
L & T Realty
02.2013 - 12.2018
In-Flight manager
Kingfisher Airline (Previously Air Deccan)
03.2006 - 01.2013
Certification - Aviation And Hospitality
Frankfinn Aviation
Diploma in Yoga and Naturopathy -
Nagpur Board
Bachelor of Science -
Hislop College (Nagpur)
Higher secondary certificate -
Rajendra High school (Nagpur)
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