Experienced Certified Scrum Master with over 10 years in IT industry, including 7+ years leading Agile Scrum ceremonies and navigating project challenges. Skilled in guiding cross-functional teams across roles in manual testing, release management, and deployment. Demonstrated success in improving team efficiency, implementing Agile best practices, and delivering enterprise-wide digital projects ahead of schedule.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scrum Master
Accenture Services Pvt Ltd
Bangalore
05.2021 - 07.2023
Lead agile ceremonies including daily stand-ups sprint planning and retrospectives to ensure team alignment and productivity for multiple teams
Implemented agile methodologies across 6 multiple projects to enhance efficiency and deliver value
Followed up with the development team in daily scrum call to ensure that a working software delivered after each sprint
Resolved impediments by discussing them in daily scrum and provided a path to resolve them either through SOS or pair programming
Proactively worked with the team on Risk & Issue Management. Identified, documented, and managed risks and issues with clear mitigation plans
Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
Collaborated with product owners, team members, technical architects, and other scrum masters to define solutions and drive progress.
Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
Senior Scrum Master
Cognizant Technology Solutions Pvt Ltd
India
11.2018 - 07.2020
Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
Implemented continuous improvement initiatives through regular retrospective meetings with the team.
Developed custom Scrum boards for better task tracking and transparency within the team.
Developed the project training plan for 15 days for 20 new joiners in the team members and successfully placed them in teams increasing productivity
Preparing weekly status report for the teams based on daily scrum calls and also using JIRA burn down chart
Used Burndown chart trend in JIRA for analysis the team progress through the sprint.
Improved Code Quality by Introducing Pair Programming and Code Reviews, Reducing Bugs
Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Senior Test Engineer
Accenture Services Pvt Ltd
India
08.2008 - 10.2012
Trained junior testers in company standards, testing protocols and testing software.
Defined and tracked test results, defect counts and performance discrepancies.
Completed regression tests of new software builds to assess performance and success of bug fixes.
Streamlined testing processes for increased efficiency in identifying and resolving defects.
Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
Developed formal test plans for manual and regression testing
Reviewed results and produced daily reports for developers.
Education
Bachelor of Science - Computer Technology
Coimbatore Institute of Technology
India
05.2008
Skills
Manual Testing
Scaling Agile
Product Owner Collaboration
Technical Debt Management
Servant Leadership
Backlog Grooming
Scrum Framework Expertise
Stakeholder Management
Sprint Review Facilitation
Sprint Planning
Agile Best Practices
Black Box testing
Operating Systems
Database
Management Tools
Others
Programming Languages
Automation Testing
Customer interaction
Meeting facilitation
Certification
Certified Scrum master (CSM) from Scrum Alliance
Certified from Accenture Solutions Delivery Academy as ‘Certified Application Tester’
Certified from HP Professional for M15 HP Quality Center 9.2 Software and M16 HP Quick Test Professional 9.2 Software
Languages
English
Tamil
Hindi
Telugu
Relevantexperiencesummary
Tower, Telstra, Telecom, 05/2021, 07/2023, Scrum Master, Organized and facilitated all sprint cadences for the engineering team., Played the role of Scrum master for 2 teams of team size 10 ensuring planning and projection of work., Assisted in team development while holding teams accountable for their commitments and addressed problems through effective management., Removed team impediments to allow the team to deliver the sprint goals and deliverables., Coached team members to be self-sustained and organized all the activities and follow various scrum ceremonies like Sprint Planning, daily stand-up, reviews, and retrospectives., Assisting the scrum team in creating user stories and their acceptance criteria., Facilitate the various scrum events such as daily scrum, sprint planning, sprint review and sprint retrospective., Following up with the development team to ensure that a working software will be delivered after each sprint., Support and educate product owner, especially with respect to grooming and maintaining the product backlog., Ensuring efficient communication between the scrum development team and the Scrum product owner, Ensuring the scrum team is always having a trust environment where issues can be raised without fear of blame or judgement with an emphasis on problem solving., Facilitating constructive discussions, effective decision making and practice conflict of resolution., Arranging scrum of scrums (SOS) when there are dependencies between development team’s sprints. Support and encourage collaboration and cooperation between the Scrum teams.
Tower, Verizon Enterprise solutions, Telecom, 09/2019, 07/2020, Test Manager, Scrum Master, Coordinate the creation of release planning schedule., Responsible for managing multiple team’s deliverables., Responsible for sending weekly and monthly status for the releases., Responsible for delivering the sprint items on item., Assisting the scrum team in creating user stories and their acceptance criteria., Facilitate the various scrum events such as daily scrum, sprint planning, sprint review and sprint retrospective., Following up with the development team to ensure that a working software will be delivered after each sprint., Support and educate product owner, especially with respect to grooming and maintaining the product backlog., Ensuring efficient communication between the scrum development team and the Scrum product owner, Remove impediments for the scrum team to enable good quality outcome for each sprint, Ensuring the scrum team is always having a trust environment where issues can be raised without fear of blame or judgement with an emphasis on problem solving., Facilitating constructive discussions, effective decision making and practice conflict of resolution., Arranging scrum of scrums (SOS) when there are dependencies between development team’s sprints. Support and encourage collaboration and cooperation between the Scrum teams., Assisting the scrum team in creating user stories and their acceptance criteria.
Tower, Healthcare Service Corporation, Healthcare, 11/2018, 08/2019, Test Manager, Scrum Master, Coordinate the creation of release planning schedule., Assisting the scrum team in creating user stories and their acceptance criteria., Support and educate product owner, especially with respect to grooming and maintaining the product backlog., Ensuring efficient communication between the scrum development team and the Scrum product owner, Remove impediments for the scrum team to enable good quality outcome for each sprint., Ensuring the scrum team is always having a trust environment where issues can be raised without fear of blame or judgement with an emphasis on problem solving., Facilitating constructive discussions, effective decision making and practice conflict of resolution., Arranging scrum of scrums (SOS) when there are dependencies between development team’s sprints. Support and encourage collaboration and cooperation between the Scrum teams., Assisting the scrum team in creating user stories and their acceptance criteria., Facilitate the various scrum events such as daily scrum, sprint planning, sprint review and sprint retrospective., Following up with the development team to ensure that a working software will be delivered after each sprint.
Tower, Telarix (SaaS), Telecom, 02/2014, 11/2018, Test Lead, Scrum Master, Communicates issues and concerns for the specific module to the Onshore lead, Responsible for collating and sending Status, Responsible for assigning tasks to team, Responsible for Estimates, test case design and execution, Prepared WSR for the team and other team activities, Well versed with Software Testing Life Cycle, Agile process, Software Defect Life Cycle and Project Management, Customer Stakeholder management, Responsible for creating the Test Approaches Documents for Product test and User Acceptance Test Phase, Responsible for assigning tasks to team, Responsible for creating the Test Approaches Documents for Product test and User Acceptance Test Phase, Responsible for assigning tasks to team
Genesis (Product Migration), Ladbrokes, Gaming, 11/2012, 12/2013, Senior Test Lead, Communicates issues and concerns for the specific module to the Onshore lead, Responsible for collating and sending Status, Responsible for assigning tasks to team, Responsible for Estimates, test case design and execution, Prepared WSR for the team and other team activities, Well versed with Software Testing Life Cycle, Agile process, Software Defect Life Cycle and Project Management, Customer Stakeholder management, Responsible for creating the Test Approaches Documents for Product test and User Acceptance Test Phase, Responsible for assigning tasks to team, Responsible for creating the Test Approaches Documents for Product test and User Acceptance Test Phase, Responsible for assigning tasks to team
Legacy Asset Servicing Technology (Home loans and Insurance), Bank of America, Banking and Financial Services, 08/2008, 10/2012, Test Engineer, Leading a Team of 3 members, Communicates issues and concerns to Onsite leads and offshore leads, Responsible for providing the estimates to the Onshore leads for all the Efforts (Test Planning, Preparation and Execution), Responsible for creating the Test Approaches Documents for Product test and User Acceptance Test Phase, Involved in the estimation, creating and executing of cycles execution, Analyzed requirements and involved in preparing test cases, Peer review of the Deliverables which helps improve quality of the deliverable, Responsible for Functional testing, Regression testing, User Interface testing, Functionality, Regression testing and Defect Reporting
Accenture Learning Services, Avaya, Unilever, AON, NBN, Levi Strauss & CO, Learning, 08/2008, 04/2012, Associate Test Engineer, Involved in the estimation, creating and executing of cycles execution, Analyzed requirements and involved in preparing test cases, Peer review of the Deliverables which helps improve quality of the deliverable, Responsible for Functional testing, Regression testing, User Interface testing, Functionality, Regression testing and Defect Reporting
Personal Information
Date of Birth: 06/04/88
Gender: Female
Nationality: Indian
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.