Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gayathri Vinobaji

Saint John,NB

Summary

Highly motivated and energetic professional with IT Service and Client facing experience. Has a passion for learning new roles and technologies. Take pride in being able to contribute effectively as an individual or as a team member. My quick learning skills and ability to keep up with the new updates make me a great resource for questions or assistance regarding the process.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Change Manager

Wyndham Hotel
11.2022 - Current
  • Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
  • Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
  • Developed training materials and resources for smooth transitions during changes.
  • Trained in Release management as a back up for my manager.

Part time Sales Consultant

Bell Canada
12.2021 - 12.2022
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Team Leader

SITEL India Pvt.Ltd.
11.2015 - 08.2021
  • Ensure that change & Configuration Management methods and procedures are used for effective and prompt handling of all changes, in order to minimize the impact of change related incidents upon Transmissions and live output and consequently to improve the day-to-day operation of the organization.
  • Review Change Proposals for completeness and clarity and return for improvement as necessary.
  • Provide Updates and ensure the on-going data integrity of the change management database, process and maintains change process Documentation.
  • Primary point of reference for questions, problem, suggestions, and complaints about the change management system; recommends needed adjustments to the change system, as appropriate.
  • Maintain all documentation related to the Incident Management process including policies, procedures and work instructions and ensure the organization has a clear understanding of the process
  • Provide incident metrics to Senior Leadership
  • Lead the Change Management Board, critically review the Change control process and implement changes as necessary
  • Work with the Production Management and Infrastructure teams and 3rd parties to ensure end-to-end problem management resolution
  • Work very closely with the Incident Managers to support ITIL best practice and to help manage on a day-to-day basis
  • Create problem records and effectively assign problem owners
  • Co-ordinate the end-to-end problem management actives, from registration to closure with all involved teams
  • Manage identified problems to proactively prevent incidents from occurring and to minimize the impact of incidents that cannot be prevented

Education

MBA - Business development and professional sales

UNB
Saint John
10.2022

B. Tech - Computer science

Achariya College of Engineering Technology, India
Pondicherry, India
01.2013

Skills

  • Excellent oral and written communication skills
  • Proficient with MS Office
  • Ability to work well with all levels of organization
  • Efficient coaching and mentoring skills
  • Exceptional time management skills accompanied by success at prioritizing important tasks
  • IAM Tools: Active Directory, Azure AD, CA IDM
  • Ticket Tracking: Service Now, Remedy, JIRA, Assyst Web
  • Methodologies: Agile, Waterfall
  • Power BI, Tableau

Certification

ITIL V4 Foundation

Languages

English
Full Professional
Tamil
Native or Bilingual

Timeline

Change Manager

Wyndham Hotel
11.2022 - Current

Part time Sales Consultant

Bell Canada
12.2021 - 12.2022

Team Leader

SITEL India Pvt.Ltd.
11.2015 - 08.2021

MBA - Business development and professional sales

UNB

B. Tech - Computer science

Achariya College of Engineering Technology, India

Similar Profiles

CREATE PROFILE
Gayathri Vinobaji