Gayathri Venkataramana
Montreal,QC
Summary
Customer-centric and results-driven Technical Success Manager with a solid foundation in cloud technologies, Linux systems, and technical support. Experienced in leading cross-functional teams, managing customer relationships, and troubleshooting complex issues across cloud environments. Seeking to leverage leadership and technical expertise to ensure successful outcomes and technical satisfaction in a Cloud Support Engineer role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Manager
Wholescale
08.2024 - Current
- Formulated data-driven strategies, increasing project success rate and business growth.
- Directed team in implementing new features using Jira, enhancing product functionality for end-users.
- Initiated strategic initiatives using Power BI, resulting in enhanced decision-making.
- Oversaw resource allocation to optimize team efficiency and project outcomes.
- Recruited and trained IT team members.
Software Developer Intern
Vodafone
06.2021 - 11.2021
- Provided technical support for cloud environments, helping identify and resolve issues in AWS infrastructure and services.
- Contributed to troubleshooting and resolving virtualization issues using OpenStack and KVM, ensuring minimal downtime for client systems.
- Engaged with cross-functional teams to manage service incidents, ensuring timely and effective resolutions.
- Authored knowledge base articles to assist customers in troubleshooting common issues related to cloud environments, reducing support case volume.
- Analyzed and reported technical issues to senior engineers, ensuring proper escalation when required.
Junior Developer
Intern ShiftOrbit
01.2020 - 05.2021
- Integrated SAP Hybris API to enhance real-time data synchronization for eCommerce applications, resolving customer-facing issues related to data inconsistencies.
- Assisted in the troubleshooting and deployment of web applications, working closely with cross-functional teams to deliver solutions on time.
- Contributed to product documentation and knowledge sharing by creating internal reports and guides for common technical challenges.
Full stack developer Project Intern
Spiro Solutions Pvt Ltd
05.2019 - 06.2020
- Led the development of web applications using React, Node.js, and MongoDB, integrating data analytics to provide actionable insights for stakeholders.
- Developed data visualization features using D3.js, enhancing project decision-making processes and overall user understanding.
- Collaborated with cross-functional teams to deliver scalable and efficient web solutions.
Software Developer Intern
Puthiya Thalaimurai TV
11.2019 - 01.2020
- Developed and deployed a responsive eCommerce website using HTML, CSS, JavaScript, and PHP, boosting Q1 online sales by 45%.
- Implemented and optimized front-end components for a logistics vendor's platform, improving user experience and performance using Google Analytics.
Industrial Trainee
BSNL Ltd
04.2019 - 05.2019
- Focused on urban communication networks, specifically wired infrastructure, gaining insights into deployment and optimization for urban connectivity.
- Developed software tools for fixed cable network planning, improving deployment efficiency.
Education
Master's in Engineering - Electrical and Computer Engineering
Concordia University
Montreal, QC12.2023
Bachelor of Technology - Electronics and Communication Engineering
SRM Institute of Science & Technology
Tamilnadu, India05.2021
Skills
- Technical Leadership: Team collaboration, cross-functional coordination, SLA management, incident resolution, project management, customer relationship management
- Cloud Computing & Virtualization: AWS (EC2, S3, Route 53), KVM, OpenStack, Virtualization technologies
- Linux Systems: Ubuntu, CentOS, Red Hat, System Administration, Kernel Crashes, OS-level troubleshooting
- Networking: Network file systems, Firewalling, Bonding, Bridging, MTU issues, NFS, TCP/IP troubleshooting
- Troubleshooting: Stack trace analysis, Debugging, Log analysis, Linux integration with other environments
- Programming: Python, JavaScript, Nodejs, React, SQL, D3js
- Customer Success Management: Customer satisfaction, customer engagement, proactive issue resolution, knowledge sharing, and mentoring
Certification
- AWS Certified Solutions Architect – Associate
- Google Cloud Professional Cloud Architect
Timeline
Technical Manager
Wholescale
08.2024 - Current
Software Developer Intern
Vodafone
06.2021 - 11.2021
Junior Developer
Intern ShiftOrbit
01.2020 - 05.2021
Software Developer Intern
Puthiya Thalaimurai TV
11.2019 - 01.2020
Full stack developer Project Intern
Spiro Solutions Pvt Ltd
05.2019 - 06.2020
Industrial Trainee
BSNL Ltd
04.2019 - 05.2019
Master's in Engineering - Electrical and Computer Engineering
Concordia University
Bachelor of Technology - Electronics and Communication Engineering
SRM Institute of Science & Technology
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