Gayathri Remani S Pillai
Sydney,NS
Summary
Diligent professional with 4 years of experience in Civil Engineering along with Master's in Environmental Science and Technology. Have extensive experience on various construction projects and worked in highly dynamic environments.
Team player, hardworking and calm demeanor who is willing to learn as well as deliver know-how to others. Skilled in budget preparation, project coordination, and ensuring adherence to safety protocols.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Concentrix - Rogers Communications
02.2023 - Current
- Managed over 30 customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Resolved concerns with products or services to help with retention and drive sales.
Market Research Interviewer
The Logit Group
09.2021 - 02.2023
- Conducted telephone interviews with over 50 respondents per day to collect data for numerous studies.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Customer Service Associate Cashier
Walmart
06.2021 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
- Restocked and organized merchandise in front lanes.
Civil Engineer
District Nirmithi Kendra
04.2017 - 10.2020
- Handled more than 70 different projects, including but not limited to, construction, repair and maintenance of public buildings, retaining walls, drainages and canals; asphalt and concrete roads; earthwork excavations; and waste management
- Studied environmental conditions to determine optimal building and construction specifications.
- Estimated quantities and material costs during project planning to support budgeting and costing using Primavera software
- Developed blueprints, 3D designs and AutoCAD drawings for existing structure remodeling projects.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Managed quality assurance and laboratory testing for concreting operations.
- Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
Junior Civil Engineer
Nirmalyam Builders And Developers Ltd.
10.2016 - 04.2017
- Monitored execution of contract work for compliance with design plans and specifications.
- Drafted and reviewed construction schedules, environmental impact studies and project designs.
- Performed routine training and attended special events to enhance job knowledge and skills.
Education
Post-Degree - Environmental Studies
Cape Breton University
Sydney, NS05.2023
Bachelor of Engineering Technology - Civil Engineering
Kerala University
India04.2015
Skills
- Active Listening
- Typing Proficiency
- Quality Assurance
- Organizational Skills
- Complex Problem-Solving
- Data Entry Software
- Microsoft Office
- Prepare Detailed Technical Reports
- AutoCAD and Revit Design Software
- Construction Surveying and Site Management
- Project Management
- Microsoft Excel
Volunteer Experience
- Active member of Hewlett-Packard online forum for Engineers.
- Conducted community service works and team building development under National Service Scheme in India.
Timeline
Customer Service Advisor
Concentrix - Rogers Communications
02.2023 - Current
Market Research Interviewer
The Logit Group
09.2021 - 02.2023
Customer Service Associate Cashier
Walmart
06.2021 - 08.2021
Civil Engineer
District Nirmithi Kendra
04.2017 - 10.2020
Junior Civil Engineer
Nirmalyam Builders And Developers Ltd.
10.2016 - 04.2017
Post-Degree - Environmental Studies
Cape Breton University
Bachelor of Engineering Technology - Civil Engineering
Kerala University
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