Summary
Overview
Work History
Education
Skills
Timeline
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Gayathri Anil

Waterloo,ON

Summary

Detail-oriented and dedicated IT service desk analyst with 2 years of experience. Proficient in responding to IT incidents, managing support requests, and providing exceptional user service. Proven ability to collaborate with cross-functional teams to efficiently resolve intricate technical issues.

Overview

2
2
years of professional experience

Work History

IT Service Desk Analyst

GJ Infotech
01.2019 - 01.2021
  • Efficiently managed support requests by delivering level 1 and 2 technical support to resolve IT incidents.
  • Swiftly identified and rectified hardware, software, and network issues to minimize downtime delays. Efficiently logged service tickets through the utilization of ServiceNow platform.
  • Managed user accounts in Active Directory and other systems, ensuring proper access control and security protocols.
  • Conducted remote support sessions, enhanced user competence through end-user training, and created knowledge base articles.
  • Collaborated with cross-functional teams to enhance IT support processes and provided support in the setup and configuration of new hardware and software.


Education

Post Graduate Diploma - Web Development

Conestoga College
Kitchener, Ontario

Master of Science - Computer Science

Amrita Vishwa Vidyapeetham
Kerala,India
06.2018

Skills

  • Microsoft 365
  • Active Directory
  • Network Troubleshooting
  • JIRA
  • HTML
  • CSS
  • JavaScript
  • Servicenow
  • Excellent communication
  • Customer Service
  • Stakeholder Management
  • Prioritization
  • Training and User Education

Timeline

IT Service Desk Analyst

GJ Infotech
01.2019 - 01.2021

Post Graduate Diploma - Web Development

Conestoga College

Master of Science - Computer Science

Amrita Vishwa Vidyapeetham

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Gayathri Anil