Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thamali Samarasinghe

Toronto,ON

Summary

Dynamic leader with a proven track record at CBK International, enhancing team productivity by over 30% through strategic planning and effective staff management. Skilled in conflict resolution and customer relationship management, I excel in fostering team efficiency and improving customer satisfaction. My approach combines decisive problem-solving with relationship building to achieve exceptional results.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

12
12
years of professional experience

Work History

Supervisor

CBK International
07.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Line Operator

Niche Bakery
05.2020 - 03.2022
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
  • Followed best manufacturing practices for operation of production equipment.
  • Adjusted machine feed and speed to correct machine malfunctions.
  • Reduced accidents and injuries by observing safety policies and procedures.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.
  • Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.

Teller

People’s Bank
04.2013 - 12.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Handled various accounting transactions.

Education

Bachelor Of Arts - Peace And Conflict Resolution

University of Kelaniya Sri Lanka
Sri Lanka
02.2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Strategic planning
  • Team building
  • Relationship building
  • Conflict resolution
  • Negotiation
  • Problem-solving
  • Teamwork
  • Team leadership
  • Customer relationship management

Languages

English
Professional Working

Timeline

Supervisor

CBK International
07.2022 - Current

Line Operator

Niche Bakery
05.2020 - 03.2022

Teller

People’s Bank
04.2013 - 12.2013

Bachelor Of Arts - Peace And Conflict Resolution

University of Kelaniya Sri Lanka

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Thamali Samarasinghe