Gayani Donbosco

• Managed daily banking operations while ensuring compliance with regulatory requirements.
• Delivered continuous training to associates, enhancing performance and customer relations skills.
• Resolved customer inquiries and complaints swiftly, maintaining high service standards.
• Conducted regular meetings with staff to evaluate progress toward goals.
• Reviewed internal policies periodically to ensure adherence to banking laws and regulations.
• Developed strategies that increased customer satisfaction ratings significantly.
• Provided guidance to team members, ensuring consistent adherence to procedures.

• Drafted and reviewed real estate contracts, ensuring regulatory compliance.
• Coordinated property viewings and managed client appointment scheduling.
• Assisted clients with property searches and supplied pertinent market information.
• Provided administrative support, including document preparation and filing tasks.
• Collaborated with attorneys on contract preparation, inspections, and legal aspects.
• Participated in professional seminars to remain updated on real estate law changes.
• Managed the closing process for real estate transactions from start to finish.

• Maintained employee records and updated payroll information accurately.
• Collaborated with HR to manage employee benefits deductions effectively.
• Utilized payroll software for efficient data entry and processing tasks.
• Audited, reviewed, and compiled payroll reports and related summaries.
• Managed electronic timekeeping systems and manually collected timesheets as needed.

• Ensured compliance with banking regulations through diligent oversight of daily operations.
• Monitored staff management, customer service, and security protocols to enhance branch performance.
• Analyzed customer feedback surveys to identify opportunities for operational improvements.
• Conducted regular meetings with employees to establish performance goals and objectives.
• Performed daily cash reconciliations to maintain accurate financial transaction records.
• Supervised tellers during peak hours, offering assistance to optimize service delivery.
• Trained new hires on banking processes and procedures to ensure operational consistency.
• Engaged in community outreach activities to enhance brand visibility.

Processed account openings and loan applications with precision and speed.

• Educated customers on online banking tools and security features to ensure safe usage.
• Maintained up-to-date knowledge of industry regulations for compliance adherence.
• Assisted clients with budgeting and financial planning to enhance overall financial health.
• Identified cross-selling opportunities for additional products to drive revenue growth.
• Guided customers in selecting appropriate financial products, such as mortgages and credit cards.
• Conducted thorough financial analysis of customer portfolios to provide customized advice.

• Streamlined daily branch operations to enhance efficiency and service quality.
• Trained new hires on banking procedures and customer service standards.
• Cultivated client relationships to identify and address banking needs.
• Implemented best practices to optimize operational workflows within the branch.
• Monitored branch activities, including staff performance, customer service, and security protocols.
• Facilitated regular employee meetings to review performance goals and objectives.
• Developed strategies that increased operational efficiency across branch functions.
• Resolved customer complaints promptly, offering effective solutions or alternatives.