Gayane Kirakosian

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Conducted client interviews and assessed their needs

• Organized and managed legal records

• Drafted letter of representations to insurance companies

• Requested medical and billing records

Maintained communication with clients, medical providers, and insurance adjusters

• Trained and assisted incoming case managers

• Negotiated with insurance adjusters on settlements

• Drafted demand letters to insurance companies

• Referred clientele to the law firm

• Organized files included records and documentation.
• Self-motivated, with a strong sense of personal responsibility.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Managed approximately 50 incoming calls, emails, and faxes per day from customers

• Greet visitors and welcome customers as they arrive at the auto body shop with a friendly and professional demeanor.
• Excellent customer service skills and organization, provide office management, schedule meetings, assist in administrative support if needed.
• Provide excellent customer service by answering inquiries, addressing concerns, and providing accurate information regarding our services.
• Manage incoming phone calls and screen or forward calls to the appropriate departments or individuals.
• Schedule appointments and coordinate with the auto body technicians to ensure efficient workflow.
• Taking messages or scheduling appointments.
• Maintain an organized and tidy reception area, ensuring a welcoming atmosphere for customers.
• Assist customers in completing necessary paperwork, including insurance forms and authorization documents.
• Collaborate with the auto body shop team to ensure a smooth and timely repair process for customers' vehicles.
• Handle customer complaints or issues in a professional and empathetic manner, striving for effective resolution.
• Provide administrative support for various administrative tasks such as scheduling, managing the flow of paperwork and bookkeeping within the body shop. This includes accurately documenting repair orders, invoices, and insurance claims. Maintain organized records to ensure easy accessibility and retrieval of information.
• Perform general administrative duties such as data entry, filing, and maintaining records accurately.
• Manage office supplies inventory and place orders as needed.
• Adhere to all company policies, procedures, and safety guidelines.