Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
SoftwareDeveloper

Gayan Perera

Calgary

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

11
11
years of professional experience

Work History

Lead - Client Relations

Guest-Tek Interactive
02.2019 - 05.2023
  • Client Relations & Data Services, Supports integration of new Guest tek products and services, regulatory requirements, tools, technologies and markets into existing operations
  • Identify opportunities to automate business partners’ operations processes and functions
  • Responsible for ensuring all define business rules and policies are documented, implemented and designed
  • Conduct feasibility studies to asset costs, benefits, efficiency and technical viability of solutions to business problems
  • Analyze and understand interdependencies, business risks, risk mitigates which could impact the delivery of new Guest Tek products, services, processes and or support technologies
  • Document process flows using the appropriate process modeling tools
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Senior Business Analyst

Guest-Tek Interactive
08.2017 - 02.2019
  • Audit and update existing business processes and procedures to enhance business and operational performance
  • Lead process requirements planning and validation through operational testing
  • Gather, analyze, refine, validate, document for all lines of business (Video, Data and Voice)
  • Analyze business partner’s operations (Systems, Resources and Processes) to help refine their processes to improve efficiency
  • Build and maintain the dedicated internal share point data Base to potential integrations and improvements
  • Communicate changes, enhancements and amendments of business requirements with Business Analysts and Project managers
  • Conduct reviews of priorities from a project on daily/weekly basis and track all the deliverables
  • Collaborated with the Quality Assurance team and DevOps team to successfully deploy the new guest login pages for Pacifica hotels in California

Client Relationship Manager

Guest-Tek Interactive
07.2012 - 08.2017
  • Proactively communicate with corporate clients as the main POC, to ensure satisfaction, gather information on any concerns and requirements, and provide solutions in a timely manner
  • Gather Business intelligence from external network partners and liaisons with internal project management, Dev Ops, and marketing teams
  • Conduct kickoff/Project status meetings on weekly basis in order to provide project status reports to clients to make sure the delivery is inline within the budget and timelines
  • Collaborate with the sales team to promote new revenue opportunities/expansions and long-term renewals (Retention)
  • Communicate effectively with clients on daily basis to achieve their goals and key performance indicators
  • Conduct health checks of client’s portfolios in order to maintain successful long-term relationships
  • Lead the Hyatt central authentication deployment from the initial stage through completion in Americas region.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Masters - Computing and Information Systems

European Continental University
2008

Diploma - Computing and Information Systems

University of London
1999

Skills

  • Microsoft Office
  • Incident Management
  • Business Development
  • Account management
  • CRM/JIRA/SALES FORCE /CONFLUENCE/ZEN DISK
  • Crystal Reporting
  • Client Services/Relations
  • Data Analysis
  • Process Management
  • Power BI
  • User Acceptance Testing (UAT)
  • Project Planning
  • Production Monitoring

Accomplishments

  • Achieved best results by completing Hyatt Central Authentication system with accuracy and efficiency.
  • Supervised team of 10 staff members.
  • Collaborated with team of 10 in the development of Hyatt Central Authentication..

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead - Client Relations

Guest-Tek Interactive
02.2019 - 05.2023

Senior Business Analyst

Guest-Tek Interactive
08.2017 - 02.2019

Client Relationship Manager

Guest-Tek Interactive
07.2012 - 08.2017

Masters - Computing and Information Systems

European Continental University

Diploma - Computing and Information Systems

University of London

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Gayan Perera