High School Diploma -
Academy of Learning Career College
Brampton, ON 11.2025 - Current
Open To Work
Gayan Peiris
Scarborough,ON
Education
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Customer Service Representative
Blue Sky
Pickering, ON
01.2025 - Current
- Assisted customers with product selection, ensuring a positive shopping experience and increased satisfaction.
- Managed order processing and tracking, maintaining accuracy throughout fulfillment cycles.
- Collaborated with team members to streamline communication and improve service response times.
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Handled returns and exchanges, adhering to company policies while maintaining customer goodwill.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Blue Sky
Pickering, ON
06.2024 - 01.2025
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints promptly, contributing to a positive shopping experience.
Accountant /Administrative HR Assistant
CCECC-HPRB-HNRB Joint Venture (Pvt) Ltd – Sri Lank
Sri Lanka
01.2020 - 03.2023
- Prepared financial statements and reports to ensure compliance with regulatory standards.
- Assisted in budget preparation, tracking expenditures, and variance analysis.
- Utilized accounting software to manage accounts payable and receivable functions.
- Conducted reconciliations of bank statements to maintain accurate financial records.
- Worked with payroll to add a level of quality control.
- Communicated directly with vendors to resolve payment and other queries, including negotiating
credit terms