Education
Summary
Work History
Generic
Open To Work

Gayan Peiris

Scarborough,ON

Education

High School Diploma -

Academy of Learning Career College
Brampton, ON
11.2025 - Current

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work History

Customer Service Representative

Blue Sky
01.2025 - Current
  • Assisted customers with product selection, ensuring a positive shopping experience and increased satisfaction.
  • Managed order processing and tracking, maintaining accuracy throughout fulfillment cycles.
  • Collaborated with team members to streamline communication and improve service response times.
  • Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
  • Handled returns and exchanges, adhering to company policies while maintaining customer goodwill.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Blue Sky
06.2024 - 01.2025
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints promptly, contributing to a positive shopping experience.

Accountant /Administrative HR Assistant

CCECC-HPRB-HNRB Joint Venture (Pvt) Ltd – Sri Lank
01.2020 - 03.2023
  • Prepared financial statements and reports to ensure compliance with regulatory standards.
  • Assisted in budget preparation, tracking expenditures, and variance analysis.
  • Utilized accounting software to manage accounts payable and receivable functions.
  • Conducted reconciliations of bank statements to maintain accurate financial records.
  • Worked with payroll to add a level of quality control.
  • Communicated directly with vendors to resolve payment and other queries, including negotiating
    credit terms
Gayan Peiris