Gayan Mendis
St. Johns,Newfoundland
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes client management, accounting, accounts receivable, invoicing, dispatching, personalized customer service, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager/Customer Service
Krypton Maritime Solution (Pvt) Ltd
Colombo, Sri Lanka
12.2021 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction
- Developed and implemented strategies for providing excellent customer service experience
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels
- Analyzed call centre data to identify trends in customer issues and recommend solutions accordingly
- Liaised with other departments such as marketing, sales, IT to ensure the smooth functioning of all activities related to customer service operations
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Manager - Sales & Marketing/ Customer Service Nominee
Star Lanka Shipping (Pvt) Ltd
Colombo, Sri Lanka
02.2007 - 01.2021
- Developed and implemented sales strategies to increase market share
- Identified and developed new markets for products or services
- Analyzed data to identify trends in customer behaviour and develop plans accordingly
- Managed daily operations of the sales department, including supervision of staff members
- Provided technical support for customers when needed, answering questions about product features and capabilities
- Organized trade shows and other events as a means of increasing visibility in the marketplace
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards
- Created and maintained a sales environment to support business objectives.
Banking Assistant - Intern
Commercial Bank Sri Lanka
Colombo, Sri Lanka
02.1999 - 01.2001
- Handling Daily Customer requirements and promotions
- Accounts updates and Cheques entering to the system.
Education
MBA - Marketing Management
Cardiff Metropolitan University
Wales,UK02.2021
Master of Science - Logistics And Supply Chain Management
Birmingham City University
Birmingham,uk02.2019
High School Diploma -
Isipathana College
colombo, Sri Lanka08.1997
GED -
St. Thomas's College
Colombo, Sri lanka12.1994
Skills
- Interpersonal skills
- Corporate Communications
- Sales & Support Leadership
- Self-motivated / Hard working
- Active listening / Adaptability
- Marketing Strategies
- Business Administration
- Contract Negotiations
- Service Quality Improvement
- Schedule Management
- Customer Retention
- Customer Relationship Management
Personal Information
- Passport Number: N10345306
- Date of Birth: 12/19/1978
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
- Visa Status: Open Work Permit
Certification
- Class 5 Driving Licence
Languages
English
Professional
Timeline
General Manager/Customer Service
Krypton Maritime Solution (Pvt) Ltd
12.2021 - 01.2024
Manager - Sales & Marketing/ Customer Service Nominee
Star Lanka Shipping (Pvt) Ltd
02.2007 - 01.2021
Banking Assistant - Intern
Commercial Bank Sri Lanka
02.1999 - 01.2001
MBA - Marketing Management
Cardiff Metropolitan University
Master of Science - Logistics And Supply Chain Management
Birmingham City University
High School Diploma -
Isipathana College
GED -
St. Thomas's College
Similar Profiles
GAYAN LAKPRIYA MENDISGAYAN LAKPRIYA MENDIS
General Manager at Krypton Maritime Solution (Pvt) LtdGeneral Manager at Krypton Maritime Solution (Pvt) Ltd
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD