Gavinvir Bhullar
Brampton,ON
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence patience and customer service abilities. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
4
4
years of professional experience
Work History
Call Agent
Real Estate
03.2023 - Current
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Built strong customer relationships with empathetic communication and active listening skills.
Played for U19 Cricket Canada
Cricket Canada
06.2022 - Current
- Developed strategic game plans, leading to consistent wins in competitive matches.
- Enhanced player skills through personalized coaching and constructive feedback.
- Collaborated with coaches and support staff to optimize player development and performance.
- Analyzed opposition strategies, enabling the creation of counter-tactics for successful match outcomes.
Assistant Coach
Australasia Cricket Academy
04.2022 - Current
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted good sportsmanship with competing teams on- and off-field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
Babysitter
Family Members
02.2021 - 01.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Education
No Degree - Fitness And Permotion
Humber College
Toronto, ON04.2025
High School Diploma -
David Suzuki Secondary School
Brampton, ON06.2023
Skills
- Data Gathering
- Customer Communications
- Problem-Solving Skills
- Resolving Issues
- Call Center Experience
- Time Management
- Client Service
- Front Desk Operations
- Greeting Customers
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Call Agent
Real Estate
03.2023 - Current
Played for U19 Cricket Canada
Cricket Canada
06.2022 - Current
Assistant Coach
Australasia Cricket Academy
04.2022 - Current
Babysitter
Family Members
02.2021 - 01.2023
No Degree - Fitness And Permotion
Humber College
High School Diploma -
David Suzuki Secondary School
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