Gavin Joseph Vaz
Regina,,Saskatchewan
Summary
Accomplished Hospitality Management Professional with 15+ years of experience in leading high-performing teams, streamlining operations, and enhancing guest satisfaction in both standalone and multi-unit establishments. Known for driving operational efficiency, overseeing successful restaurant launches, and delivering consistent business growth. Adept at budgeting, compliance, and cross-functional team leadership with a commitment to service excellence and brand building.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Senior Restaurant Manager
Speciality Restaurants Ltd.
Mumbai, India
06.2023 - 01.2025
- Company Overview: (Mainland China Group), Mumbai
- Led daily operations across multiple outlets, ensuring alignment with brand standards
- Oversaw recruitment and onboarding of front and back-of-house personnel
- Executed pre-opening planning and launch for 3 new restaurant units
- Monitored service standards, resulting in a 20% improvement in guest feedback scores
- Handled escalated customer issues and implemented service recovery strategies
- Collaborated with senior management on menu pricing and promotional planning
- Prepared and reviewed weekly P&L reports to track unit profitability
- Maintained strict adherence to health, safety, and food hygiene protocols
- Reduced operating expenses through staffing optimization and vendor negotiations
- Trained staff on SOPs, soft skills, and compliance, improving team efficiency
- (Mainland China Group), Mumbai
Food & Beverage Consultant (Freelance)
Valor Hospitality Pvt. Ltd.
Mumbai, India
09.2022 - 02.2023
- Streamlined end-to-end restaurant operations to align with cost and quality goals
- Designed and implemented systems for improved inventory and cost control
- Increased delivery business by enhancing presence on online aggregator platforms
- Developed SOPs for kitchen and service teams to ensure service consistency
- Conducted financial analysis and advised on pricing models to boost margins
- Advised ownership on branding and marketing for franchise-readiness
- Built training frameworks for staff on upselling and guest interaction
- Identified revenue leakage points and introduced controls to curb losses
- Assisted in vendor evaluation and procurement strategies to reduce costs
- Supported execution of promotional campaigns and loyalty initiatives
Senior Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
07.2021 - 08.2022
Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
04.2018 - 07.2021
Assistant Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
04.2017 - 04.2018
Senior Food and Beverage Supervisor
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
06.2016 - 04.2017
Food and Beverage Supervisor
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
06.2012 - 06.2016
Food and Beverage Team Leader
Mars Enterprises & Hospitality Pvt. Ltd.
Mumbai, India
02.2011 - 06.2012
Food & Beverage Team Leader
Rude Lounge
Mumbai, India
10.2010 - 12.2010
Hospitality Manager
70's Event Management Group
Mumbai, India
07.2010 - 09.2010
Academic Coordinator
American Hospitality Academy India (AHAI)
Pune, India
12.2009 - 07.2010
Associate - Food Production
Taj President
Mumbai, India
06.2008 - 12.2009
Industrial Trainee
Sheraton Doha Resort & Convention Hotel
, Qatar
11.2006 - 04.2007
Education
Masters in Hotel Management - Hotel Management & Catering Technology
Madurai Kamraj University
01.2011
Bachelor's in Hotel Management - Hotel Management & Catering Technology
Tilak Maharashtra University
01.2009
Higher Diploma in Hospitality Management - Hospitality Management
Kohinoor-IMI
01.2008
Skills
- Hospitality Operations
- Food and Beverage Management
- Restaurant Oversight
- Hotel Oversight
- Inventory Control
- Leadership
- Team Building
- Staff Development
- Strategic Planning
- Customer Experience
- Guest Satisfaction
- Complaint Resolution
- Upselling
- Business Acumen
- Budgeting
- Profit & Loss Analysis
Certification
- Serve It Right - Responsible Service
Timeline
Senior Restaurant Manager
Speciality Restaurants Ltd.
06.2023 - 01.2025
Food & Beverage Consultant (Freelance)
Valor Hospitality Pvt. Ltd.
09.2022 - 02.2023
Senior Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
07.2021 - 08.2022
Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
04.2018 - 07.2021
Assistant Restaurant Manager
Mars Enterprises & Hospitality Pvt. Ltd.
04.2017 - 04.2018
Senior Food and Beverage Supervisor
Mars Enterprises & Hospitality Pvt. Ltd.
06.2016 - 04.2017
Food and Beverage Supervisor
Mars Enterprises & Hospitality Pvt. Ltd.
06.2012 - 06.2016
Food and Beverage Team Leader
Mars Enterprises & Hospitality Pvt. Ltd.
02.2011 - 06.2012
Food & Beverage Team Leader
Rude Lounge
10.2010 - 12.2010
Hospitality Manager
70's Event Management Group
07.2010 - 09.2010
Academic Coordinator
American Hospitality Academy India (AHAI)
12.2009 - 07.2010
Associate - Food Production
Taj President
06.2008 - 12.2009
Industrial Trainee
Sheraton Doha Resort & Convention Hotel
11.2006 - 04.2007
Masters in Hotel Management - Hotel Management & Catering Technology
Madurai Kamraj University
Bachelor's in Hotel Management - Hotel Management & Catering Technology
Tilak Maharashtra University
Higher Diploma in Hospitality Management - Hospitality Management
Kohinoor-IMI
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