Sports/snow boarding/karate/golf
Gavin Westlake
Cambridge,Ontario
Summary
Dynamic and reliable with a strong work ethic and exceptional customer service skills, honed across roles at RTL Refrigerated Transport Leasing, Bingemans/Boston Pizza, and McDonald's. Proven ability to enhance production quality, solve problems efficiently, and ensure customer satisfaction. Certified in first aid and smart serve, showcasing a commitment to safety and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technician
RTL Refrigerated Transport Leasing
09.2023 - 09.2024
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Replaced and repaired breaks, seals, valves, socks along with anything inside the refers.
- Take refers on and off trailers.
- Change refer motors.
- Service and repair calls off site where needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Server/Bartender/Host
Bingemans/Boston Pizza
03.2021 - 08.2023
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cook/Customer Service Cashier
McDonalds
01.2020 - 06.2021
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
Education
Grand River Collegiate Institute
Kitchener, ON06-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Attention to Detail
- Time Management
- Problem-Solving
- Reliable
- Lifeguard certification
- Water rescue techniques
- Swimming Lessons
- Smart serve certified
- First aid
Certification
- First Aid Certification
- National Lifeguard Certified
- Double pallet machine certified
- Smart Serve Ontario
- 1 yr. forklift expierience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Technician
RTL Refrigerated Transport Leasing
09.2023 - 09.2024
Server/Bartender/Host
Bingemans/Boston Pizza
03.2021 - 08.2023
Cook/Customer Service Cashier
McDonalds
01.2020 - 06.2021
- First Aid Certification
- National Lifeguard Certified
- Double pallet machine certified
- Smart Serve Ontario
- 1 yr. forklift expierience
Grand River Collegiate Institute
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