Gavin Siegertsz
Surrey
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Specialist
Tab Labs Inc
07.2023 - Current
- Developed strong relationships with vendors, ensuring timely deliveries and effective communication.
- Coordinated with sales department to ensure smooth order processing and prompt delivery to clients.
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Streamlined the shipping process for faster order fulfillment and improved customer satisfaction.
- Conducted regular equipment maintenance checks, prolonging the lifespan of essential warehouse tools and machinery.
- Maintained accurate inventory records through meticulous documentation and regular audits.
- Served as point person for all shipping-related inquiries from both internal departments and external customers.
- Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Efficiently tracked incoming shipments using advanced tracking software, allowing for proactive issue resolution when necessary.
Customer Service Officer / Cashier
ODEL PLC
06.2017 - 01.2022
- Balanced cash drawer at beginning and end of each shift
- Addressed customer questions and complaints with professionalism
- Counted and secured cash to maintain accurate register totals
- Informed customers of promotions and special offers to increase sales
- Gave customers full attention and attended to their needs
- Kept clean, organized, and well-stocked checkout areas
- Worked with supervisory team to meet customer needs
- Offered customers information about upcoming promotions and available items
- Fixed checkout merchandise displays with continuous resets during down periods
- Monitored and completed general cleaning tasks throughout store
- Provided information to customers on products or services
- Redeemed coupons, loyalty points and benefits for purchased items
- Covered multiple store areas by cross-training in different roles
- Recaptured sales from dissatisfied customers by listening and resolving problems
- Accepted person to person or business checks and returned cash to customers
- Coordinated shipping or carry-out assistance for customers with special orders
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Issued refunds and credits to customers and documented reasons
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Followed current pricing standards to process payments for products or services
- Posted charges against accounts and generated statements
- Totaled purchases and accepted payments using touch-screen register system
- Maintained neat drawer with correct amount of change to meet customer needs
- Recorded daily transactions in system using correct procedures and focusing on accuracy
- Compiled activity reports and updated records with new transaction information
- Sorted, totaled and wrapped currency and bills
- Kept customers happy by quickly processing payments and bagging purchases
Education
Master of Science - Strategic Marketing
Asia E University
Malaysia01-2022
Skills
- Customer Service
- Teamwork
- Returns processing
- Cash Register Operation
- Order Packaging
- Refund handling
- Cash Management
- Negotiation
- Conflict Management
Languages
English
Full Professional
Timeline
Shipping and Receiving Specialist
Tab Labs Inc
07.2023 - Current
Customer Service Officer / Cashier
ODEL PLC
06.2017 - 01.2022
Master of Science - Strategic Marketing
Asia E University
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