Gavin Nesterenko
Halifax,NS
Summary
Professional Summary:
Dedicated student with a diverse background in security, retail, maintenance, and customer service roles. Experienced in ensuring safety and security as a diligent security guard, adept at handling diverse situations with calm professionalism. Demonstrated track record of delivering exceptional customer service in fast-paced retail environments, consistently meeting and exceeding customer expectations. Skilled in facility maintenance and front desk operations within a gym setting, enhancing operational efficiency and ensuring a positive member experience. Possesses strong communication, problem-solving, and teamwork abilities, eager to leverage academic and practical skills to excel in customer-focused roles.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Football Camp Coach
Saint Mary's University
- Implemented proper warm-up and cool-down routines to prevent injuries
- Responded to injuries promptly and provided basic first aid when necessary
- Acted as a mentor and role model, fostering a positive and supportive environment
- Encouraged sportsmanship, discipline, and teamwork among players
- Developed age-appropriate training programs to improve players' physical fitness and game performance
- Provided individual and group coaching sessions, focusing on skill development and teamwork
- Managed equipment and ensured all gear was maintained and available for use
- Focused on enhancing players' technical skills, including passing, tackling, blocking, and play execution
- Developed personalized training plans to address individual players' strengths and areas for improvement
- Maintained open communication with players, parents, and camp staff regarding schedules, progress, and expectations
- Collaborated with other coaches and staff to plan and execute camp activities and events
- Conducted parent meetings and provided updates on players' development and camp experiences.
Front Desk Attendant
World Gym
- Provided exceptional customer service by engaging with members and guests in a welcoming and friendly manner
- Conducted membership sign-ups, renewals, and cancellations to maintain accurate records
- Managed cash register and processed payments for memberships, classes, and merchandise
- Coordinated class and personal training session bookings to optimize facility usage
- Ensured cleanliness and functionality of gym equipment and common areas through regular checks
- Addressed and resolved member inquiries and complaints professionally and promptly
- Collaborated with team members to enhance the overall guest experience
- Actively engaged with guests to understand their needs and provide tailored solutions
- Utilized in-store technology to support operations and enhance guest experiences.
Security Guard
Shadow Security
06.2018 - 07.2023
- Conducted regular patrols to deter and address security issues
- Responded promptly to emergencies and administered basic first aid
- Managed crowd levels to prevent overcrowding and ensure compliance with capacity regulations
- Defused potential conflicts and handled difficult situations with tact and diplomacy
- Collaborated with local law enforcement to address security issues
- Completed detailed incident reports for security breaches, altercations, or emergencies
- Assisted in the implementation of new security measures and protocols.
Educator
lululemon
10.2022 - 05.2023
- Expert in creating world-class customer service and guest experience
- Engaging and connecting with guests to provide customized solutions
- Facilitating seamless end-to-end guest experience through accurate transactions
- Receiving and acting on guest feedback to ensure satisfaction
- Contributing to a respectful and inclusive team environment
- Collaborating with team members to optimize guest experience and support operations
- Performing product presentation tasks according to company standards
- Using in-store technology to support operations and enhance guest experiences
- Maintaining a luxury environment through cleaning tasks
- Adhering to people safety policies and procedures
- Working in accordance with applicable policies, procedures, and regulations.
Bartender
East Side Marios
05.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Biology
Saint Mary's University
04.2025
Skills
- Customer service
- Communication skills
- Time management
- Bilingual
- Leadership
- Supervising experience
- Organizational skills
- Team Collaboration
- Punctual and Reliable
- Energetic and Enthusiastic
- Role Modeling
- Fast Learner
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Certification
- Smart Serve ONTARIO
- LVAC Level 1 (Licensed Venue Access Control)
- Private Guards Act Security License (Nova Scotia)
- First Aid Certification
Timeline
Educator
lululemon
10.2022 - 05.2023
Bartender
East Side Marios
05.2022 - 08.2022
Security Guard
Shadow Security
06.2018 - 07.2023
Football Camp Coach
Saint Mary's University
Front Desk Attendant
World Gym
Bachelor of Science - Biology
Saint Mary's University
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