Gavin Liu
London,ON
Summary
Highly communicative Customer Service professional with a proven track record of developing and implementing effective service delivery methods. Demonstrates exceptional proficiency in verbal and written communication, adept at engaging with customers to understand their needs and provide tailored solutions. Diligently prioritizes tasks to ensure timely and satisfactory resolution of customer inquiries and concerns.
Overview
2
2
years of professional experience
Work History
Cashier
Ai Sushi
Richmond Hill, ON
07.2022 - 04.2023
- Greeted customers warmly and addressed their inquiries regarding the store's products and services, providing professional advice and recommendations.
- Communicated with customers via phone, email, or social media to resolve issues related to orders, deliveries, or products, ensuring customer satisfaction.
- Efficiently handled customer returns and exchanges, maintaining positive customer relationships and addressing any potential issues.
- Addressed customer complaints in accordance with company policies and procedures, ensuring timely resolution of issues to enhance customer satisfaction and loyalty.
Teach Assistant - Volunteer
JINGBAO Mandarin Bilingual Children's Center
Northport, NS
07.2021 - 07.2021
- Clearly and articulately conveying information to children, teachers, and parents
- Paying attention to others' perspectives and needs, and responding appropriately
- Using gestures, facial expressions, and body language to enhance communication and connect with others
- Communicating respectfully and effectively with individuals from diverse backgrounds and cultures
Education
High School Diploma -
Richmond Green Secondary School
Richmond Hill, ON06-2024
High School Diploma -
Huron University College
London, ONSkills
- Customer Assistance
- Returns Processing
- ID Verification
- Cash Handling
- Native Mandarin Skill
Timeline
Cashier
Ai Sushi
07.2022 - 04.2023
Teach Assistant - Volunteer
JINGBAO Mandarin Bilingual Children's Center
07.2021 - 07.2021
High School Diploma -
Richmond Green Secondary School
High School Diploma -
Huron University College
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