Gavin GONG
Charlottetown
Overview
1
1
year of professional experience
Work History
Compliance Service Officer (Co-op)
Canada Revenue Agency
05.2024 - 08.2024
- Conducted thorough reviews of corporate applications, ensuring compliance with tax regulations and resolving discrepancies with precision and attention to detail
- Provided actionable guidance to corporate clients, enhancing submission accuracy and improving overall compliance
- Managed the end-to-end application process, maintaining a high level of operational efficiency and documentation accuracy
- Demonstrated strong problem-solving and organizational skills by streamlining workflows and ensuring timely approvals
Income Tax Auditor (Co-op)
Canada Revenue Agency
09.2023 - 12.2023
- Conducted comprehensive audits of taxpayer returns, utilizing analytical skills to ensure compliance with tax laws and regulations
- Authored clear and concise audit reports, effectively communicating findings and collaborating with stakeholders to resolve complex tax matters
- Applied in-depth knowledge of tax legislation to strategically address compliance issues, ensuring accurate financial assessments
- Displayed exceptional critical thinking and professionalism in handling sensitive financial information and navigating complex tax cases
Junior Program Officer (Co-op)
PEI Office of Immigration
05.2023 - 08.2023
- Demonstrated exceptional organizational skills by efficiently managing and processing a high volume of provincial nomination applications, adhering to program standards and ensuring thorough documentation for over120 applicants
- Conducted formal interviews with applicants to validate eligibility for immigration programs, applying in-depth knowledge of program criteria to ensure high standards of selection and program integrity
- Provided timely and professional responses to applicant inquiries, enhancing applicant experience and ensuring clear communication throughout the application process
- Assisted in the continuous evaluation and improvement of the candidate selection process, offering recommendations to optimize efficiency and increase the success rate of filling critical labor market needs
Citizen Service Officer (Intern)
Municipal Bureau of Housing and Urban-Rural Development
05.2023 - 08.2023
- Utilized multiple computer systems to manage daily client requests, ensuring accurate data entry and processing for over ten clients per day while meeting strict deadlines and service standards
- Provided clear communication to clients regarding application processes and government regulations, ensuring adherence to program criteria and maintaining a high level of customer satisfaction
- Assisted in processing payments for government services, balancing cash transactions, and ensuring accurate reconciliation of accounts in line with financial procedures
- Supported departmental operations by maintaining organized records and conducting detailed reviews of documents to ensure compliance with relevant policies and regulatory requirements
Education
Bachelor of Business Administration -
University of Prince Edward Island
Charlottetown, PE12.2024
Public Administration Certificate - undefined
Shandong Technology and Business University
12.2020
Skills
- Solid foundation in Business Administration with hands-on experience in accounts processing, data management, and administrative support across multiple government roles, demonstrating adaptability and competence in financial and operational tasks
- Proven analytical skills and keen attention to detail, demonstrated through precise processing of financial data, journal entries, and account reconciliation tasks at the Canada Revenue Agency, ensuring accuracy and compliance in all transactions
- Experienced in providing high-quality client service with a friendly and outgoing approach, effectively handling inquiries and maintaining professional relationships with internal and external stakeholders, including suppliers and cross-functional teams
- Proficient in Microsoft Excel, Word, and Google Workspace, with a track record of efficiently managing data storage, organizing records, and utilizing software tools to support accounts payable, accounts receivable, and overall financial management tasks
ADDITIONAL WORK EXPERIENCE
- After-school Teacher (Part-time) - Mighty Oaks Academy – Charlottetown, PE Sep.2022 to Apr.2023
- Housekeeper (Full-time) - University of Prince Edward Island – Charlottetown, PE May2022 to Aug.2023
- Human Resource Assistant (Intern) - Shandong Xingguo Xinli Corp. – Zibo, China May to Aug.2019
Timeline
Compliance Service Officer (Co-op)
Canada Revenue Agency
05.2024 - 08.2024
Income Tax Auditor (Co-op)
Canada Revenue Agency
09.2023 - 12.2023
Junior Program Officer (Co-op)
PEI Office of Immigration
05.2023 - 08.2023
Citizen Service Officer (Intern)
Municipal Bureau of Housing and Urban-Rural Development
05.2023 - 08.2023
Public Administration Certificate - undefined
Shandong Technology and Business University
Bachelor of Business Administration -
University of Prince Edward Island
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