Gavin Ashly Guzman
Airdrie
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
years of professional experience
Work History
Hostess
Milestones Grill And Bar
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Tim Hortons
08.2023 - 09.2024
- Provided excellent customer service by taking orders, handling payments, and responding to customer inquiries with a friendly and professional attitude
- Food and Beverage Preparation
- Drive-Thru Operations
- Implemented a more efficient workflow during busy periods
- Health and Safety Compliance
- Monitored the quality of food and beverages served, ensuring they met Tim Hortons' standards before being served to customers
Crew Member
Chatime
08.2022 - 06.2023
- Served great customer service to everyone
- Coordinated with multiple tasks
- Developed leadership skills
- Adaptive to challenging environment
- Organized deliveries
- Welcomes customers by determining their drink interests and needs
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Diploma - Dental Assisting
Columbia College
Calgary, AB06-2025
High School -
St Martin De Porres High School
Airdrie, AB06.2023
Skills
- Organization
- Interpersonal skills
- Teamwork
- Collaboration
- Rapid learning
- Cleanliness
- Time management
- Money handling
- Problem solving
- Phone etiquette
- Patience and empathy
Timeline
Hostess
Milestones Grill And Bar
08.2024 - Current
Crew Member
Tim Hortons
08.2023 - 09.2024
Crew Member
Chatime
08.2022 - 06.2023
Diploma - Dental Assisting
Columbia College
High School -
St Martin De Porres High School
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