Gaven Bejerano

• Led, motivated, and held accountable a large team of 30–40 people, maintaining high morale, focus, and productivity in a demanding environment for 2 years

• Directed weekly zone-wide planning, scheduling, and goal-setting across multiple districts, ensuring all teams were aligned and on track

• Trained, coached, and mentored incoming and existing missionaries on procedures, communication standards, and best practices — reducing onboarding time and improving overall team consistency

• Resolved interpersonal conflicts and performance challenges, maintaining a positive, focused, and high-functioning team environment

• Consistently set, tracked, and achieved weekly and monthly team goals, fostering a results-driven and accountable team culture

• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
• Contacted transport companies and suppliers to expedite, trace or return shipments.
• Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
• Unloaded incoming items from trucks and rail cars and transported materials to staging area.
• Trained and supervised shipping department staff, enforcing company policies and industry best practices.
• Input weights, charges, discrepancies and other data in SAP.
• Prepared accurate shipping orders and bills of lading to direct and route materials.
• Packed and labeled merchandise to prepare for loading and shipment to customers.

Certified Forklift and Telehandler(Variable reach) Operator.

Reference: Supervisor Morielle Bacus 825-777-1292.

• Trained new employees on designated area and positions to support team efficiency Maintained safe and sanitary area by checking food products' temperature and freshness Measured, mixed and prepared raw materials according to company specifications and recipes Merchandised food, including garnishes for serving presentation Maintained clean, well-organized and properly sanitized.

Reference: Corina Mae Constantino Supervisor 780-264-0874

• Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
• Optimized approaches based on knowledge of customer backgrounds and current financial means.
• Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
• Performed various administrative functions for assigned accounts such as recording address changes and purging records of deceased customers.
• Located delinquent customers via employers, government records, and other methods.
• Reviewed billing data to verify accuracy and resolve discrepancies.

REFERENCE: Juan Gabriel 780-340-6041.

• Assisted with payment processing and investigating variances in cash amounts Trained new team GB Mar 2018 members in cash register operation, stock procedures and customer service Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions Helped customers find specific products, answering questions and offering advice Drove sales and add-on purchases by promoting specific item options to customers Completed daily recovery tasks to keep areas clean and neat for maximum efficiency Helped customers update accounts, sign up for new services and take advantage of special offers Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues Maximized customer satisfaction by assisting customers to complete purchases, locate items and sign up for rewards programs.

Reference: Daniel Maraya Previous Manager at Petro-Canada 780-885-6619.