GAUTAMI SALIAN
Mississauga,ON
Summary
Dedicated and customer-focused Customer Service Representative with a proven track record in providing exceptional frontline support to customers. Proficient in addressing inquiries related to billing, hardware/software updates, product information, and technical troubleshooting. Adept at delivering effective solutions and ensuring customer satisfaction through clear communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE & ADMINSTRATIVE EXECUTIVE
CBRE South Asia Pvt. Ltd
04.2018 - 08.2022
- Deliver outstanding customer service by addressing incoming calls and providing comprehensive support to customers.
- Respond promptly and effectively to customer inquiries related to billing, account information, and service features.
- Provide baseline technical support, assisting customers in troubleshooting basic technical issues regarding company software.
- Collaborate with team members to ensure accurate and updated information is shared with customers.
- Document customer interactions and issues in the client system, maintaining accurate records for future reference.
- Follow established processes to resolve technical issues or complaints in a timely and efficient manner.
Customer Service Executive
Pavitra Global Services Ltd
07.2016 - 03.2018
- Responding to chat or email queries from customers with account or technical-related questions as needed.
- Participate in chat or email support as needed, displaying adaptability in communication channels.
- Fostered positive working relationships with clients, vendors, and colleagues, consistently delivering high-quality work and exceeding expectations.
Education
Graduate Diploma - Business Analysis and Process Management
Sheridan College
Mississauga, ON04.2023
Master of Business Administration - Finance
Mumbai University
Mumbai, India05.2021
Bachelor of Commerce - Accountancy and Finance
University of Mumbai
Mumbai, India05.2016
Skills
- Customer Service Excellence
- Effective Communication
- Problem-Solving
- Technical Troubleshooting
- Billing and Account Management
- Documentation
Additional Information
- Strong commitment to attending and successfully completing online training.
- Attentive to detail and accuracy in documenting customer issues and interactions.
- Results-oriented approach to meeting or exceeding performance expectations.
Timeline
CUSTOMER SERVICE & ADMINSTRATIVE EXECUTIVE
CBRE South Asia Pvt. Ltd
04.2018 - 08.2022
Customer Service Executive
Pavitra Global Services Ltd
07.2016 - 03.2018
Graduate Diploma - Business Analysis and Process Management
Sheridan College
Master of Business Administration - Finance
Mumbai University
Bachelor of Commerce - Accountancy and Finance
University of Mumbai
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