Gautam Thapar
Summary
Experienced retail professional with expertise in store operations and leadership support. Proven track record of driving team performance to achieve store goals. Strong interpersonal skills and adaptability in dynamic retail environments. Results-oriented individual with expertise in retail management, customer service, and inventory control. Ability to lead teams, maximize customer satisfaction, and increase store profits. Adept problem-solving abilities and successful strategy development to exceed goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Leader Operations
Best Buy Canada
08.2022 - Current
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
Team Lead Sales
Best Buy Canada
11.2019 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with management team to implement new work procedures or policies.
- Followed staffing strategies to achieve organization goals.
- Conferred with other team leads to coordinate operations and activities within or between departments.
- Utilized coaching and leadership principles to enhance internal and external dynamics.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Microsoft Senior Advisor
Best Buy Canada
04.2019 - 12.2019
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Shared product knowledge to suggest merchandise and services to customers.
- Provided leadership and direction to motivate department associates.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
Product Process Specialist
Best Buy Canada
06.2017 - 03.2019
- Merchandise properly as per planogram and following the SOP standards
- Accepting drop shipments and operating equipment as per company safety standards
- Completing stock counts and investigating all the variance of high shrink products
- Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
- Worked with team members to improve process integration and flow.
- Juggled multiple tasks to ensure high quality and timely delivery.
Education
BBA - Business Analysis And Process Management
Langara College
Vancouver, BC03.2019
Commerce
Apeejay School
03.2015
Skills
- Collaborative networking abilities
- Results-driven
- Approachable demeanor
- Analytical problem-solving
- Workforce management
- Collaborative teamwork
- Customer relationship development
- Proficient in resolving conflicts
- Coaching and guidance
- Persistent problem solver
Timeline
Assistant Store Leader Operations
Best Buy Canada
08.2022 - Current
Team Lead Sales
Best Buy Canada
11.2019 - 08.2022
Microsoft Senior Advisor
Best Buy Canada
04.2019 - 12.2019
Product Process Specialist
Best Buy Canada
06.2017 - 03.2019
BBA - Business Analysis And Process Management
Langara College
Commerce
Apeejay School