Gautam Gautam
Fredericton,NB
Summary
Proven leader in warehouse efficiency, significantly enhancing inventory accuracy at DWS Logistics. Expert in warehouse safety and data entry, adept at maintaining high customer satisfaction. Skilled in recruiting and training, ensuring smooth operations and safety. Achieved notable improvements in team productivity and inventory management, demonstrating exceptional organizational and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Warehouse Associate Team Lead
DWS Logistics
Mississauga, ON
10.2023 - 05.2024
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Assisted in recruiting high-quality talent for the warehouse team, conducting interviews and providing training to new hires.
- Maintained a safe work environment with consistent enforcement of safety protocols and hazard assessments.
- Provided support during peak seasons by stepping into various roles as needed to ensure smooth operations throughout the warehouse.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Customer Service Representative
Hudson's Bay
Etobicoke, ON
07.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Inventory Specialist
Fiera Foods
Mississauga, ON
10.2021 - 06.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Education
Advanced Diploma - Tourism And Hospitality
Alpha College of Business And Technology
Scarborough,ON08.2022
Skills
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Stock organization
- Customer Service
- Heavy Lifting
Languages
English
Full Professional
Timeline
Warehouse Associate Team Lead
DWS Logistics
10.2023 - 05.2024
Customer Service Representative
Hudson's Bay
07.2022 - 08.2023
Inventory Specialist
Fiera Foods
10.2021 - 06.2022
Advanced Diploma - Tourism And Hospitality
Alpha College of Business And Technology