Gautam Gaba
Drayton Valley,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Shaw Cable
03.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
Food Service Supervisor
Tim Hortons
05.2022 - 01.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining clean environment.
- Oversaw training of more than 3 team members.
Customer Service Representative
Airtel Telecommunication
01.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
Post Secondary Diploma - Hospitality
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Professional telephone etiquette
- Debt Negotiation
- Skip Tracing
- Legal Compliance
- Customer Engagement
- Team Collaboration
- Live chat support
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Gujarati
Limited Working
Timeline
Customer Service Executive
Shaw Cable
03.2023 - 01.2024
Food Service Supervisor
Tim Hortons
05.2022 - 01.2024
Customer Service Representative
Airtel Telecommunication
01.2019 - 12.2021
Post Secondary Diploma - Hospitality
Seneca College of Applied Arts And Technology
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