Gautam Deol
Vaughan,ON
Summary
Dedicated Logistics Manager with over five years of experience in transportation and logistics coordination, specializing in efficient dispatch operations, cost reduction, and client relationship management. Proficient in Microsoft Office, with advanced capabilities in Excel. Fluent in English, Hindi, and Punjabi, enhancing communication with diverse clients and teams.
Overview
9
9
years of professional experience
Work History
Logistics Manager
Matrix Transportation Solutions
10.2020 - Current
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Spearheaded the adoption of new technologies such as warehouse automation systems, enhancing overall operational efficiency.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Tracked production and quality control systems to proactively identify deficiencies.
Account Manager
Matrix Transportation Solutions
10.2019 - 10.2020
- Developed, maintained and utilized diverse client base.
- Cultivated long-term relationships with shipping coordinators, boosting contract renewals by 40%.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated shipment pricing under tight deadlines, securing cost savings of 10% on average.
- Orchestrated daily operations with logistics teams to ensure seamless delivery execution.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Truck Dispatcher
SPG Express
01.2019 - 10.2019
- Demonstrate substantial knowledge on materials and services to accurately meet customer needs and suggest recommendations accordingly
- Focus on building long-term relationships with clients by offering E-to-E solutions
- Contributed to strong operational excellence by following all policies and procedures to ensure compliance, safety, and reliability
- Maintained records for delivery related expenses, mileage and fuel
- Responsible for customer service, price quotes and tracking shipments
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Scheduled deliveries and pickups according to customer needs.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Truck dispatcher
Wolfpack logistics
09.2017 - 01.2019
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
- Utilized customer feedback to improve customer service.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Tracked and monitored vehicle performance and maintenance.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Produce Supervisor
FRESHCO GROCERY STORE
03.2015 - 08.2017
- Educated staff on strategies for handling difficult customers and challenging situations.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Managed weekly scheduling and time off requests for employees.
- Coached and mentored new team members.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Prepared annual budgets with controls to prevent overages.
- Achieved sales targets through effective merchandising strategies and promotional activities.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
Education
High School Diploma or GED -
HEARTLAKE SECONDARY SCHOOL
Brampton, ON01.2014
Skills
- Supply Chain Management
- Analytical Skills
- Workforce Management
- Problem-solving abilities
- Relationship Building
- Advanced Microsoft Office (Word, Excel, PowerPoint)
- Quality Control
- Contract Management
- Product Management
Languages
English
Hindi
Punjabi
Timeline
Logistics Manager
Matrix Transportation Solutions
10.2020 - Current
Account Manager
Matrix Transportation Solutions
10.2019 - 10.2020
Truck Dispatcher
SPG Express
01.2019 - 10.2019
Truck dispatcher
Wolfpack logistics
09.2017 - 01.2019
Produce Supervisor
FRESHCO GROCERY STORE
03.2015 - 08.2017
High School Diploma or GED -
HEARTLAKE SECONDARY SCHOOL
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