Summary
Overview
Work History
Education
Skills
Timeline

Gaurish Gupta

Toronto,Canada

Summary

I am an accomplished Assistant Store Manager with a proven record of surpassing targets and driving revenue growth. Equipped with a diploma in Business from Seneca College, I excel in communication, leadership, customer service, and computer proficiency. A natural collaborator, I forge strong relationships with clients and staff. Additionally, I am a passionate advocate for web 3 and cryptocurrencies, constantly staying updated on the latest developments. I seek a challenging role in an innovative, growth-oriented organization, emphasizing teamwork and offering opportunities for applying my expertise.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Shell Canada
10.2023 - Current
  • Maintained exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a positive shopping experience.
  • Continue to work on store layouts and visual displays to create an inviting shopping environment that drives sales.
  • Oversee daily store operations, such as opening and closing procedures, and resolve any operational issues that arise.
  • Continue to analyze sales data and generate reports to evaluate the store's performance, and use this data to make informed decisions and improvements.
  • Oversee the daily activities of the store and provide guidance and support to sales associates and other team members.

Retail Sales Supervisor

Shell Canada
10.2022 - 10.2023


  • Hired and trained new sales associates
  • Conducted weekly sales meetings
  • Analyzed sales data and created sales reports
  • Created and implemented new sales strategies
  • Led monthly one-on-one meetings with sales associates
  • Provided feedback and coaching to sales associates
  • Assisted in creating appealing visual displays and store layouts to enhance the overall shopping experience
  • Participate in sales promotions, events, and marketing campaigns to attract customers and boost sales
  • Contribute ideas for marketing strategies .
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Cashier/customer Service

Shell Canada
01.2022 - 10.2022
  • Provided exceptional customer service by greeting and engaging customers, handling complaints, and resolving issues
  • Accurately processed cash, debit, and credit transactions, balancing the register at the end of each shift and maintaining a high level of accuracy with cash handling procedure.

Barista

Starbucks
09.2021 - 01.2022
  • Efficiently prepared specialty coffee drinks
  • Demonstrated exceptional customer service skills by engaging with customers
  • Maintained cleanliness and organization of the coffee shop, In addition to daily cleaning tasks and inventory management
  • Groomed and supervised new hires.

Education

College diploma - Business

Seneca College of Applied Arts And Technology, Toronto, ON
05.2023
  • Gained Solid foundation in key business principles, including financial management, accounting, economics, and business law.
  • Practical knowledge acquired in financial analysis.
  • Strengthened critical thinking and problem solving.
  • Engaged in teamwork and collaboration, enhancing interpersonal and communication skills.
  • Managed Seneca student federation (SSF) social media accounts
  • Actively took part in case competitions and business clubs, honing teamwork, leadership and communication .

High School -

B.C.M, Ludhiana
04.2020
  • Member of Student Organization
  • Elected Captain of High School Badminton Team.
  • Maintained an overall 4.0 GPA throughout all four years of high school.

Skills

  • Customer Service
  • Communication
  • Leadership
  • Coachable
  • Relationship Building

COMPUTER SKILLS

  • MS Excel
  • MS Office
  • Power BI
  • Office 365

Timeline

Assistant Store Manager - Shell Canada
10.2023 - Current
Retail Sales Supervisor - Shell Canada
10.2022 - 10.2023
Cashier/customer Service - Shell Canada
01.2022 - 10.2022
Barista - Starbucks
09.2021 - 01.2022
Seneca College of Applied Arts And Technology - College diploma, Business
B.C.M - High School ,

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Gaurish Gupta