GAURI DESHMUKH
Prince George
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC Bank
09.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Collaborated with team members to make sales calls
Sales Representative
Telus Communications
05.2023 - 08.2023
- Educated customers on TELUS products, pricing plans, promotions, and bundled services.
- Participated in regular sales training and team meetings to enhance performance and knowledge.
- Processed sales transactions and service activations accurately using TELUS systems.
- Delivered exceptional customer service by understanding client needs and offering tailored solutions (mobility, home services, internet, security, etc.).
Customer Service Associate
H&r Block Tax Svc
01.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a customer files and database, matxhing the client with the right level of tax preparer.(level1, level 2 or level 3)
- Answered customer telephone calls promptly to avoid on-hold wait times.
T.A Mewani & Co.
Income Tax Professionals(Preparer)
12.2021 - 08.2022
- Stayed current on changing tax laws and regulations to provide the most suitable advice to clients.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Utilized tax software to prepare returns and meet deadlines.
Education
Post-Baccalaureate - Accounting And Finance
College of The New Caledonia
Prince George, None05-2025
Bachelor of Commerce(BComm) - Accounting And Finance
Pune University
Pune, India04-2020
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Product knowledge
- Product sales
- Goal-Driven
Languages
English
Full Professional
Marathi
Native or Bilingual
Certification
Canadian Investment Funds Course CIFC certification
Timeline
Customer Service Representative
CIBC Bank
09.2023 - Current
Sales Representative
Telus Communications
05.2023 - 08.2023
Customer Service Associate
H&r Block Tax Svc
01.2023 - 05.2023
T.A Mewani & Co.
Income Tax Professionals(Preparer)
12.2021 - 08.2022
Post-Baccalaureate - Accounting And Finance
College of The New Caledonia
Bachelor of Commerce(BComm) - Accounting And Finance
Pune University
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