GAURI VERMA
Brampton,Canada
Summary
Versatile and experienced communications and human resources professional with over 3 years of progressive experience supporting public-facing initiatives in municipal and community-related settings. Proven expertise in marketing coordination, event planning, internal/external communications, and customer experience. Adept at developing engaging marketing materials, web content, and coordinating with vendors, stakeholders, and cross-functional teams. Brings a strong background in HR and public relations with a passion for improving organizational reputation and public engagement.
Overview
8
8
years of professional experience
Work History
Credit Card Administrator
TD Bank
10.2022 - Current
- Provide excellent customer service and problem resolution.
- Track client requests and ensure high satisfaction levels.
- Liaise with internal departments to maintain service standards.
Human Resource Intern (Communications Support)
GAOTek Inc
11.2021 - Current
- Developed and updated web and marketing content.
- Designed materials for internal orientation and communication.
- Scheduled interviews and maintained Applicant Tracking System.
Sales Supervisor (Customer Experience & Event Support)
Meadowvale Honda
Mississauga
05.2021 - 05.2022
- Managed customer service and team training.
- Supported promotional event activities and sales campaigns.
- Ensured customer satisfaction through team coordination.
HR Generalist (Internal Communications)
Walmart
Oakville
06.2020 - 05.2021
- Facilitated internal communication and employee training.
- Promoted compliance with corporate policies.
- Supported performance and employee relations management.
HR Assistant
Navast Healthcare
01.2019 - 12.2019
- Developed internal engagement initiatives.
- Maintained HR documentation and communication materials.
- Tracked employee feedback and reports.
Counselor & Event Facilitator
Mental Health Foundation India
01.2017 - 01.2019
- Company Overview: Ram Manohar Lohia Hospital
- Coordinated public awareness campaigns.
- Provided individual counseling and emotional support.
- Collaborated with multidisciplinary teams for outreach.
- Ram Manohar Lohia Hospital
Education
Post-Graduate Certificate - Event Management
Centennial College
04.2021
Post-Graduate Certificate - Human Resource Management
St. Clair College
08.2020
Master’s - Applied Psychology
Gautam Buddha University
India05.2019
Bachelor’s - Applied Psychology (Hons.)
Gargi College
Delhi, India12.2017
Skills
- Marketing & Communication Strategy
- Event Planning & Public Relations
- Web Content Management & Editing
- Internal/External Stakeholder Engagement
- Report Writing & Presentation Development
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer Experience & Public Outreach
- Budget Tracking & Vendor Coordination
Availability
Immediate
Work Authorization
Eligible to work in Canada
Additional Highlights
- Created internal onboarding communication kits and promotional materials.
- Represented previous employers in community events and campus partnerships.
- Drafted press releases, reports, and internal communications.
Timeline
Credit Card Administrator
TD Bank
10.2022 - Current
Human Resource Intern (Communications Support)
GAOTek Inc
11.2021 - Current
Sales Supervisor (Customer Experience & Event Support)
Meadowvale Honda
05.2021 - 05.2022
HR Generalist (Internal Communications)
Walmart
06.2020 - 05.2021
HR Assistant
Navast Healthcare
01.2019 - 12.2019
Counselor & Event Facilitator
Mental Health Foundation India
01.2017 - 01.2019
Post-Graduate Certificate - Event Management
Centennial College
Post-Graduate Certificate - Human Resource Management
St. Clair College
Master’s - Applied Psychology
Gautam Buddha University
Bachelor’s - Applied Psychology (Hons.)
Gargi College