GAURI PAYAL
Vancouver,BC
Summary
2.5+ years’ experience managing customer interactions and resolving service issues in a retail environment. I am familiar with Microsoft Office Suite, including PowerPoint and Excel. Creative with solutions to problems, Keen learner, continuously enhancing skills through online courses. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
Amazon
03.2021 - 04.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this crime.
Customer Service Associate
AMAZON
06.2019 - 04.2022
- Contributed ideas and practical solutions to support process improvement efforts
- Analyzed & resolved escalated issues within 24 hours, reducing the number of unresolved cases by 30%
- Assessed companies dealing with difficulties to identify possible corrective strategies based on operational data
- Identified root cause of customer concerns through conducting detailed interviews with over 300 customers per month and implemented solutions to reduce repeat occurrences by 40%.
HR Intern
tech
02.2019 - 04.2019
- Worked with the HR team to coordinate company events and Maintained relationships with personnel using strong collaboration and teamwork skills
- Assisted human resources and recruiting teams by scheduling phone screens, on-site interviews, and planning recruitment-related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills
- Conducted performance reviews and provided feedback to managers on employee performance
Education
MBA - Finance
University Canada West
Vancouver, BC06.2023
Skills
- SKILLS
- Digital advertising, customer relationship management (CRM) systems, Adobe and Microsoft
- Client-first mentality, Communication, Organization, Creative problem solver, Experience in Customer Success, Tech-savvy, Time management and multitasking
- Customer Satisfaction
- Customer Relations
- Project Management
- Financial Planning
Certification
Certified Digital Marketing Associate July2022– September 2022
CPD Learning
Timeline
Fraud Prevention Specialist
Amazon
03.2021 - 04.2022
Customer Service Associate
AMAZON
06.2019 - 04.2022
HR Intern
tech
02.2019 - 04.2019
MBA - Finance
University Canada West
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