Gauri Khanna
North York
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
03.2024 - Current
- Handled inbound and outbound calls to deliver exceptional customer service.
Customer Service Representative
Policy Bazar
05.2020 - 03.2021
- Resolved customer inquiries and concerns efficiently to ensure high levels of satisfaction.
Front Desk Agent Trainee
Hyderabad Marriott Hotel
11.2019 - 03.2020
- Managed front desk operations, ensuring efficient and courteous service to guests.
Front Desk Agent Trainee
Oberoi Flight Services
04.2019 - 05.2019
- Assisted guests with check-in and check-out processes, ensuring a seamless and pleasant experience.
Education
Advertising & Marketing -
Seneca College of Applied Arts And Technology
North York, NoneSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Languages
English
Professional Working
Certification
Cpr
Timeline
Customer Service Representative
Concentrix
03.2024 - Current
Customer Service Representative
Policy Bazar
05.2020 - 03.2021
Front Desk Agent Trainee
Hyderabad Marriott Hotel
11.2019 - 03.2020
Front Desk Agent Trainee
Oberoi Flight Services
04.2019 - 05.2019
Cpr
Advertising & Marketing -
Seneca College of Applied Arts And Technology