Gauri Chhabra
Moncton,NB
Summary
Dynamic and empathetic professional with a proven track record in customer service and IT support, notably at Venus Computech. Excelled in resolving high-stress situations and enhancing user satisfaction through effective problem-solving and superior computer skills. Demonstrated exceptional teamwork, collaboration, and a friendly, positive attitude, contributing to significant improvements in client relationships and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stay-at -home Mother
Home
11.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Customer Service Associate
Value Village
01.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Representative
Concentrix
01.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Desk Analyst
Venus Computech
04.2011 - 12.2015
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Education
Bachelor of Science - Computer Science Engineering
CT Institute of Management And Technology
Punjab, India12-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Computer skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Certification
Red hat Linux cert
Red hat Linux certification
Red hat linux certified Engineer
Timeline
Stay-at -home Mother
Home
11.2019 - Current
Customer Service Associate
Value Village
01.2019 - 11.2019
Customer Service Representative
Concentrix
01.2016 - 04.2018
Service Desk Analyst
Venus Computech
04.2011 - 12.2015
Bachelor of Science - Computer Science Engineering
CT Institute of Management And Technology
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