Gaurav Modi
System And Network Analyst
Regina
Summary
Detail-oriented Systems Analyst with 7 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Systems Analysts II
WBM TECHNOLOGIES
Regina, Saskatchewan
10.2022 - Current
- Administered and coordinated the server environment, including server hardware, network operating systems, and workstation application software, ensuring optimal performance and reliability
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Provided Tier II escalation support to help level I technicians, resolve complex technical issues and ensure customer satisfaction for incidents unable to be resolved at first-level support
- Delivered technical support for deskside systems, peripherals, and related software and hardware issues, diagnosing and resolving problems in collaboration with other IT resources
- Monitored, tested, and evaluated systems and environments to maintain system integrity and ensure high availability
- Investigated recurring technical problems, identifying root causes, and escalating issues when necessary to minimize service disruptions
- Educated internal users on IT policies and procedures regarding LAN, deskside environments, password protection, data storage, software licensing, backup protocols, and service level targets
- Managed user account lifecycle, ensuring secure and compliant access for employees, aligning with organizational standards
- Enhanced customer support methods and communication through coaching, feedback, and continuous professional development to improve service quality
- Adhered to change management and problem management protocols, ensuring smooth implementation of system updates and resolution of technical issues
- Performing installations, configurations, testing, maintenance, and problem resolutions on desktops, laptops, and peripherals
- Providing on-call support as needed.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Systems Engineer
SYNOPTEK
Saint John, New Brunswick
07.2019 - 10.2022
- Worked on MS Exchange and MDM Deployment, configuration, and maintenance
- Provided MS Teams, SharePoint administration, which included an MS Teams phone system
- Performed extensive troubleshooting on Microsoft desktop operating systems (Windows 7/8/10/11) and Office applications (AD, Exchange, O365, Azure AD)
- Involved in a Security deployment, which included MS Defender for mailboxes and workstations
- Created a centralized audit log to track all changes made in the environment; ensured compliance with regulatory requirements including GDPR by implementing appropriate controls
- Created the User Training Hub that cut trouble tickets by 18%
- Focused on providing support and restoring IT services with minimum downtime and maximum customer satisfaction
- Reviewed and reported on user surveys
System Administrator
OMNIMD
Ahmedabad, India
12.2017 - 06.2019
- Maintained more than 250 Windows computers including configuring and monitoring them
- Worked with vendors to cut equipment costs 20%
- Wrote scripts to automate scheduled system patching, saving 4-hours/week
- Automated patching for servers and workstations, saving 1-hour/day
- Conducted regular daily, weekly, and monthly checks on the server environment to ensure operational efficiency and security
- Initiated and participated in the evaluation, testing, and integration of new IT tools and technologies to improve operational productivity and maximize IT resource utilization
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Desktop Support Engineer
PROGRESSIVE INFOTECH
Ahmedabad, India
12.2016 - 12.2017
- Installed over 200 desktop computers during a company-wide upgrade
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Monitored systems in operation and input commands to troubleshoot areas including Managed Engine and SCCM
- To ensure compliance with HIPAA regulations, make sure that all hardware and software used are HIPAA-compliant.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Post Graduate Diploma - Computing Level 7: Computer Networking & Telecommunications
National Technology Institute
Tauranga, NZ 05.2014 - 05.2015
Bachelor of Engineering - Computer Engineering
Universal College of Engineering & Technology
Ahmedabad, IN 06.2009 - 03.2013
Skills
Virtualization technology, VMWare, HyperV, Nutanix
Firewalls, Switches, Access Points
Server hardware monitoring and maintenance
Backup and recovery planning
Troubleshooting and problem resolution
Accomplishments
- Promoted to Support Engineer Level II within 6 months and was selected for an internal opening.
- Reduced onboarding time for more than 250 users by creating PowerShell script.
- Reduced troubleshooting time for new technicians by updating documentation.
Education Certifications
- Bachelor of Engineering, Computer Engineering, Universal College of Engineering & Technology, Ahmedabad, Gujarat
- Diploma, Computing Level 7: Computer Networking & Telecommunications, National Technology Institute, Tauranga, Bay of Plenty
- Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft
- Microsoft 365 Certified: Security Administrator Associate, Microsoft
- Microsoft Certified: Azure Security Engineer Associate, Microsoft
- Microsoft Certified: Identity and Access Administrator Associate, Microsoft
Certification
Identity and Access Administrator Associate, Microsoft
Timeline
Systems Analysts II
WBM TECHNOLOGIES
10.2022 - Current
Systems Engineer
SYNOPTEK
07.2019 - 10.2022
System Administrator
OMNIMD
12.2017 - 06.2019
Desktop Support Engineer
PROGRESSIVE INFOTECH
12.2016 - 12.2017
Post Graduate Diploma - Computing Level 7: Computer Networking & Telecommunications
National Technology Institute
05.2014 - 05.2015
Bachelor of Engineering - Computer Engineering
Universal College of Engineering & Technology
06.2009 - 03.2013