Gaurav Modi
System And Network Analyst
Regina
Summary
Detail-oriented Systems Analyst with 7 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Systems Analysts II
WBM TECHNOLOGIES
Regina, Saskatchewan
10.2022 - Current
- Administered and coordinated the server environment, including server hardware, network operating systems, and workstation application software, ensuring optimal performance and reliability
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Provided Tier II escalation support to help level I technicians, resolve complex technical issues and ensure customer satisfaction for incidents unable to be resolved at first-level support
- Delivered technical support for deskside systems, peripherals, and related software and hardware issues, diagnosing and resolving problems in collaboration with other IT resources
- Monitored, tested, and evaluated systems and environments to maintain system integrity and ensure high availability
- Investigated recurring technical problems, identifying root causes, and escalating issues when necessary to minimize service disruptions
- Educated internal users on IT policies and procedures regarding LAN, deskside environments, password protection, data storage, software licensing, backup protocols, and service level targets
- Managed user account lifecycle, ensuring secure and compliant access for employees, aligning with organizational standards
- Enhanced customer support methods and communication through coaching, feedback, and continuous professional development to improve service quality
- Adhered to change management and problem management protocols, ensuring smooth implementation of system updates and resolution of technical issues
- Performing installations, configurations, testing, maintenance, and problem resolutions on desktops, laptops, and peripherals
- Providing on-call support as needed.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Systems Engineer
SYNOPTEK
Saint John, New Brunswick
07.2019 - 10.2022
- Worked on MS Exchange and MDM Deployment, configuration, and maintenance
- Provided MS Teams, SharePoint administration, which included an MS Teams phone system
- Performed extensive troubleshooting on Microsoft desktop operating systems (Windows 7/8/10/11) and Office applications (AD, Exchange, O365, Azure AD)
- Involved in a Security deployment, which included MS Defender for mailboxes and workstations
- Created a centralized audit log to track all changes made in the environment; ensured compliance with regulatory requirements including GDPR by implementing appropriate controls
- Created the User Training Hub that cut trouble tickets by 18%
- Focused on providing support and restoring IT services with minimum downtime and maximum customer satisfaction
- Reviewed and reported on user surveys
System Administrator
OMNIMD
Ahmedabad, India
12.2017 - 06.2019
- Maintained more than 250 Windows computers including configuring and monitoring them
- Worked with vendors to cut equipment costs 20%
- Wrote scripts to automate scheduled system patching, saving 4-hours/week
- Automated patching for servers and workstations, saving 1-hour/day
- Conducted regular daily, weekly, and monthly checks on the server environment to ensure operational efficiency and security
- Initiated and participated in the evaluation, testing, and integration of new IT tools and technologies to improve operational productivity and maximize IT resource utilization
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Desktop Support Engineer
PROGRESSIVE INFOTECH
Ahmedabad, India
12.2016 - 12.2017
- Installed over 200 desktop computers during a company-wide upgrade
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Monitored systems in operation and input commands to troubleshoot areas including Managed Engine and SCCM
- To ensure compliance with HIPAA regulations, make sure that all hardware and software used are HIPAA-compliant.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Post Graduate Diploma - Computing Level 7: Computer Networking & Telecommunications
National Technology Institute
Tauranga, NZ 05.2014 - 05.2015
Bachelor of Engineering - Computer Engineering
Universal College of Engineering & Technology
Ahmedabad, IN 06.2009 - 03.2013
Skills
Virtualization technology, VMWare, HyperV, Nutanix
undefinedAccomplishments
- Promoted to Support Engineer Level II within 6 months and was selected for an internal opening.
- Reduced onboarding time for more than 250 users by creating PowerShell script.
- Reduced troubleshooting time for new technicians by updating documentation.
Education Certifications
- Bachelor of Engineering, Computer Engineering, Universal College of Engineering & Technology, Ahmedabad, Gujarat
- Diploma, Computing Level 7: Computer Networking & Telecommunications, National Technology Institute, Tauranga, Bay of Plenty
- Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft
- Microsoft 365 Certified: Security Administrator Associate, Microsoft
- Microsoft Certified: Azure Security Engineer Associate, Microsoft
- Microsoft Certified: Identity and Access Administrator Associate, Microsoft
Certification
Identity and Access Administrator Associate, Microsoft
Timeline
Systems Analysts II
WBM TECHNOLOGIES
10.2022 - Current
Systems Engineer
SYNOPTEK
07.2019 - 10.2022
System Administrator
OMNIMD
12.2017 - 06.2019
Desktop Support Engineer
PROGRESSIVE INFOTECH
12.2016 - 12.2017
Post Graduate Diploma - Computing Level 7: Computer Networking & Telecommunications
National Technology Institute
05.2014 - 05.2015
Bachelor of Engineering - Computer Engineering
Universal College of Engineering & Technology
06.2009 - 03.2013
Similar Profiles
Shannett WalcottShannett Walcott
Solution Specialist at WBM TechnologiesSolution Specialist at WBM Technologies
Alex Gurmolak Singh MannAlex Gurmolak Singh Mann
Deployment Print Technician at WBM TechnologiesDeployment Print Technician at WBM Technologies
Daniel EzemDaniel Ezem
Service Desk Analyst at WBM Technologies LPService Desk Analyst at WBM Technologies LP