Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaurav Vohera

Halifax,NS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Solutions Specialist/Technical Support

HGS
10.2021 - 10.2023
  • Provided feedback on product or service improvements to better meet customer needs and expectations.(EX-handled over 45+ calls in day , CSAt was always at 100% with good RR7)
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Escalated customer issues to management for appropriate action to be taken.
  • Trained customers on product usage for increased brand loyalty.
  • Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Sales Representative

Best Buy
09.2020 - 09.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Administrative Assistant

DVK Poly Export Pvt Ltd
03.2018 - 07.2020
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Managed inventory control software system to provide inventory level updates and reordering notices.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor Of Business Administration And Management - Business And Project Management

Alpha College of Business And Technology
Scarborough,On
10.2022

Skills

  • Creative Solutions
  • Call Control
  • Special Requests
  • Electronic Systems
  • Time management
  • Ms office
  • Excellent communication skills
  • Quick learner
  • Reporting skills
  • Documentation skills
  • Performance improvement
  • Critical Thinking

Timeline

Customer Solutions Specialist/Technical Support

HGS
10.2021 - 10.2023

Sales Representative

Best Buy
09.2020 - 09.2021

Administrative Assistant

DVK Poly Export Pvt Ltd
03.2018 - 07.2020

Bachelor Of Business Administration And Management - Business And Project Management

Alpha College of Business And Technology

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Gaurav Vohera