GAURAV VERMA
Caledonia,ON
Summary
Highly motivated and ambitious Management Professional with 9+ years of experience in Sales, Business Development, and Customer Experience. Expertise in B2B/B2C sales and Vendor/Channel Management, with deep understanding of telecom, insurance, and e-commerce sectors. Successfully managed teams of field sales representatives and stores, extracting valuable sales insights from large data sets. Committed team player with excellent organizational and interpersonal skills. Strong analytical, problem-solving, and communication abilities. Keen attention to quality and accuracy. Adept at coordinating, managing, motivating, and leading teams. Hands-on experience in CRM, Sales Force, MS Excel, PowerPoint. Excellent problem-solving skills with ability to grasp complex systems and identify improvement opportunities. Outstanding management skills for quick learning of new concepts and technologies to resolve critical issues.
Overview
1
1
Certification
Work History
Assistant Field Manager
OSL Direct Services
- Building and maintaining relationships with property managers, landlords, and homeowners' associations.
- Identifying opportunities to expand Bell services within MDU (Multi-Unit Dwelling) properties.
- Responsible for managing over 400+ business accounts, generating revenue exceeding $500K.
- Coordinating with internal teams and external stakeholders to ensure timely installation and maintenance of telecommunications services.
- Conducting site surveys to assess technical requirements and feasibility for services installation.
- Providing training and support to property management staff and residents on Bell products and services.
- Resolving customers inquiries, complaints, and technical issues related to MDU services.
- Collaborating with sales and marketing teams to develop strategies for MDU market penetration and retention.
- Ensuring compliance with company policies, regulations and industry standards.
- Doing kiosk event in assigned building to increase sales numbers.
- Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for educating our customers, providing relevant insights and expert advice.
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Maintained strong relationships with clients by providing consistent updates on project progress and addressing concerns promptly.
- Provided comprehensive training for new hires, ensuring proper understanding of company procedures and policies.
- Participated in contract negotiations, ensuring favorable outcomes aligned with company goals.
- Monitored compliance with environmental regulations, minimizing the risk of fines or other penalties for the company.
Account Specialist Small Medium Business
TELUS Communications
- Acquiring new small business accounts via outbound sales campaigns.
- Making 60+ calls per day to outbound sales prospects to generate opportunities and build a robust pipeline.
- Managing a full sales cycle, from qualifying leads to closing new clients.
- Delivering best-in-class customer experiences, building strong relationships, and influencing decision-makers.
- Actively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans.
- Focus on building strong referral network to achieve monthly/quarterly goals.
- Selling multiple products to one business to minimize claw backs for new accounts.
- Disposition all leads in salesforce according to the outcome of the call.
- Responsible to achieve monthly targets for wireless and wireline products.
Field Sales Supervisor
OSL Direct Services
- Supervised team of 12 sales representatives.
- Responsible for recruiting, training and in field support for new and old reps.
- Proactively engage with new and existing clients to build strong, ongoing relationships and provide comprehensive advice, enabling them to take informed decision.
- Creating a strong presence within the assigned territory by doing multiple marketing activities like kiosk events, Canopy and Door knocking.
- Generating leads by cold calling, door knocking and from referral partners.
- Responsible for achieving monthly and quarterly sales targets.
- Prepared sales report for the assigned territory to give insight on month-on-month sales growth to higher management.
- Prepare weekly dashboard using advance excel for activations of sales reps to closely monitor team's performance.
- Managed assigned territory and maintain relationship with property managers.
Business Development Agent
Allstate Insurance Canada
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled approximately 400 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 110%.
- Reviewing policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Answering all doubts and queries of existing and new customer for better customer experience.
- Creating a strong presence within the local business community by developing relationships with various Centers of Influence.
Field Account Specialist
Rogers Communication
- Daily report to show sales numbers to keep track on sales growth.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
- Managing the day-to-day responsibilities of an independent sales executive to generate new customers in an assigned high-volume territory.
- Demonstrate ability to close sales and overcome customer objections.
- Ability to find and position each customer's unique value proposition to satisfy their long-term needs.
- Develop and grow exceptional consultative relationships with existing customers.
- Travel to different neighborhoods' door-to-door with the goal of selling Rogers Residential Services - Ignite TV, Internet, Rogers Home Phone, and Rogers Smart Home Monitoring.
- Executed 150 outbound calls each week to existing customers, resulting in 10% increase in sales.
Assistant Manager Sales
Bharti Airtel Payment Bank
- Lead Small Business airtel payment bank partners, Airtel store teams and oversee sales forecasting, sales execution, sales performance to target, sales yield, and quality of sales to higher ARPU products.
- Handled Team of field sales executives to drive sales numbers.
- Managed day-to-day banking transactions via partners and customers.
- Lead generation techniques and offer consultation to Prospects and close deals.
- Proactive with locating and developing new business in line with the revenue and sales through the appropriate medium.
- Ensure that all communications with corporate customers are handled within the required time frame and to the company standards to ensure service standards.
- Controlling Channel Partner (Field Sales Executives) FSEs attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition (internal market scheme management) and ensuring proper on boarding process.
- Boosted market share to 120% for airtel payment bank customers from 2018 to 2019.
- Accountable for the growth, retention & acquisition of Wireless & Wireline Services in a designated territory.
- Support the preparation of the monthly reporting and forecasting process.
- Develops a deep understanding of major performance drivers and KPIs to support the business.
- Prepared monthly sales and management reports and analysis.
- Part of sales reporting transformation process for Airtel payment bank.
Executive Marketing Development
Snapdeal Pvt Ltd.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Negotiated contracts and closed sales with new and existing clients.
- Grew business sales by 105% through effective cross-selling, exceptional customer service and cold calling.
- Researching the needs of other companies and learning who makes decisions for onboarding on Snapdeal portal.
- Contacting potential clients via email or phone to establish rapport and set up meetings.
- Planning and overseeing new marketing initiatives.
- Training and account management of vendors.
- Ensure all processes with vendor are followed as per the company norms.
Education
Master in Business Administration - Information Systems & Marketing
Thapar University
India01.2014
Bachelor of Technology - Electronics & Telecommunication Engineering
Punjab Technical University
India01.2011
Skills
- CRM (Client Relationship Management)
- SalesForcecom
- Account Management
- Business Development
- Team Management
- Channel Management
- B2B/B2C Sales
- MS Excel
- PowerPoint
- Word
- Field operations
Certification
- Excel
- Google Analytics for Business
- Data Driven Decisions for sales
- Becoming Leader with sales reporting
Training
- Smart Home Automation Pvt Ltd., Home Automation Product Development
- Connect Broadband, Network Troubleshooting Downtime Maintenance
Clientshandled
- Asia
- Africa
- North America
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Timeline
- Excel
- Google Analytics for Business
- Data Driven Decisions for sales
- Becoming Leader with sales reporting
Assistant Field Manager
OSL Direct Services
Account Specialist Small Medium Business
TELUS Communications
Field Sales Supervisor
OSL Direct Services
Business Development Agent
Allstate Insurance Canada
Field Account Specialist
Rogers Communication
Assistant Manager Sales
Bharti Airtel Payment Bank
Executive Marketing Development
Snapdeal Pvt Ltd.
Master in Business Administration - Information Systems & Marketing
Thapar University
Bachelor of Technology - Electronics & Telecommunication Engineering
Punjab Technical University
Similar Profiles
Justin KimJustin Kim
Field Sales Agent at OSL Direct Services - BellField Sales Agent at OSL Direct Services - Bell
Jensen JoseJensen Jose
Neighborhood Salesman at OSL Direct ServicesNeighborhood Salesman at OSL Direct Services
Kongfei ZhaoKongfei Zhao
Bell Territory Representative (Sales & Marketing) at OSL Direct ServicesBell Territory Representative (Sales & Marketing) at OSL Direct Services