Gaurav Vadhera
Surrey,BC
Summary
Operational Supervisor with AIR INDIA, recognized for enhancing operational efficiency and achieving exceptional customer satisfaction. Leveraged strong communication and problem-solving skills to streamline processes and ensure compliance with safety standards. Proven ability to lead teams effectively.
Knowledgeable Desired Position with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Professional with strong international travel expertise, adept in delivering exceptional customer service and ensuring passenger safety.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
AIR INDIA
12.2016 - Current
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Holy Heart Presidency School
Amritsar 07.2016
Skills
- Health and safety compliance
- Complaint handling
- Guest relations
- Professional appearance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking ability
- Reliability
- Excellent communication
- Team leadership
- Decision-making
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Supervisor of Operations
AIR INDIA
12.2016 - Current
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Holy Heart Presidency School
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