Gaurav Tuteja
Hospitality Sales Professional
Calgary
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
17
17
years of professional experience
Work History
Senior Sales Manager
Coast Hotels
08.2022 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Increased BT travel by 35% and group segment by 49%
- Actively participate in RFP from corporate, travel trade, entertainment, sports segments.
Property Manager
Boardwalk
06.2020 - 07.2022
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained 100% NPS
Front Desk Agent
Staybridge Suites
06.2019 - 04.2020
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Director of Sales
Country Inn & Suites By Carlson
05.2012 - 04.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Managed and motivated sales team to increase revenue by 20% in 12 months.
- Achieved a stupendous growth of 40.9% in Hotel Occupancy and 33.2% in RevPAR index over LY in Jan 2019.
Sales Manager
Intercontinental Hotel Group
11.2010 - 08.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased account base by over 30% in the first two years in the key account manager role.
- Created new accounts achieving the highest recorded sales of $190,000, in one month.
Assistant Sales Manager
The Park Hotels
04.2008 - 10.2010
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Education
Post Secondary - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
North York, None 05.2001 -
Post Secondary - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Markham, ON 05.2001 -
MBA - Marketing & Finance
IIPM-IMI Brussel
05.2001 -
Bachelor of Science - Bachelor of Science -Hospitality And Hotel Admin
IHM
Gwalior 05.2001 -
Skills
Sales tracking
Accomplishments
- Named "Manager of the Year" in 2017.
- Supervised team of 15 sales members.
Timeline
Senior Sales Manager
Coast Hotels
08.2022 - Current
Property Manager
Boardwalk
06.2020 - 07.2022
Front Desk Agent
Staybridge Suites
06.2019 - 04.2020
Director of Sales
Country Inn & Suites By Carlson
05.2012 - 04.2019
Sales Manager
Intercontinental Hotel Group
11.2010 - 08.2012
Assistant Sales Manager
The Park Hotels
04.2008 - 10.2010
Post Secondary - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
05.2001 -
Post Secondary - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
05.2001 -
MBA - Marketing & Finance
IIPM-IMI Brussel
05.2001 -
Bachelor of Science - Bachelor of Science -Hospitality And Hotel Admin
IHM
05.2001 -
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